On-Call Banquet Server

About the Role

We’re a community dedicated to making a difference every day. At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. The Banquet Server safely and efficiently provides excellent customer service with a smile, ensuring guests feel good about their experience and become loyal customers.

Responsibilities

• Assist with the setup of banquet rooms and event spaces, including arranging tables, chairs, linens, place settings, and decorations according to event specifications.
• Ensure that all necessary equipment, utensils, and silverware are clean, polished, and properly arranged, and that audiovisual equipment and lighting are set up and operational.
• Greet guests warmly upon arrival, escort them to their assigned tables, and provide assistance with seating as needed.
• Take food and beverage orders from guests, using suggestive selling techniques to promote additional items or upgrades.
• Serve food and beverages to guests promptly and accurately, following established service standards and presentation guidelines.
• Anticipate guests' needs and preferences and provide personalized service and attention to ensure a memorable and enjoyable dining experience.
• Respond promptly and courteously to guest inquiries, requests, and concerns, and resolve any issues or complaints with empathy and professionalism.
• Clear tables, remove used dishes and utensils, and replenish supplies as needed throughout the event to ensure a clean and orderly dining environment.
• Assist with event breakdown and cleanup tasks, including removing linens, folding chairs, and dismantling decorations.
• Complete post-event cleaning and sanitation procedures to maintain cleanliness and hygiene standards in banquet areas.

Requirements

• Serving and/or setup experience preferred.
• Must be of legal age to serve alcohol, per state law.

Skills

• Provide high-level customer service.
• Communicate effectively with guests and team members.
• Follow instructions and learn quickly.
• Pay attention to detail.
• Maintain composure when working under pressure.

Benefits

• Health Coverage: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. FSA and HSA options available.
• Retirement: 401K plan with discretionary yearly match.
• Insurance: Paid group term life insurance for select positions, 50% shared cost short-term disability, and optional additional employee-paid life insurance.
• Time Off: Robust PTO plan and 7 paid holidays. Earned wage access program for quick paycheck access.
• Additional Support: Employee Assistance Program (EAP), sober support network, and a recovery-friendly workplace.
• Perks: Exclusive hotel travel discounts. Additional benefits may be available based on property-specific locations.