On-Call Banquet Server

About Us

Thrive in an environment where care and kindness are at the heart of everything we do. As part of our team, you’ll join a global network leading local sustainability initiatives and work alongside communities to create meaningful impact. We support your well-being so you can live life to the fullest. As a Heartist®, you’ll also be part of the Accor group, with access to the ALL Heartists® benefits program offering preferential hotel rates and exclusive discounts on travel, gourmet experiences, wellness, shopping, and more.

Responsibilities

• Follow instructions from the Director of Banquets, Banquet Captain, and F&B managers while remaining flexible with duties.
• Establish guest contact, anticipate needs, and fulfill special requests.
• Set up meeting rooms as required and work proactively to plan and complete daily tasks.
• Provide timely service, including clearing or bussing tables, buffets, or stations according to event format.
• Inform guests about food and beverage offerings (plated menu, buffet, etc.).
• Bartend during events, handle POS and credit card systems, and use the Accubar inventory system for alcoholic beverages.
• Set up bars to meet the highest service standards and ensure compliance with Californian liquor license regulations.
• Perform pre- and post-shift tasks, including station preparation, polishing glassware/silverware, and cleaning/restocking supplies (sugar caddies, salt/pepper shakers, napkins).
• Set up events by arranging tablecloths, place settings, table placement, and buffets.
• Carry plates on trays, serve guests, keep glasses filled, remove plates, and replenish utensils.
• Perform cleaning tasks, breakdown service, clear trash, and restock equipment after dishwashing.
• Maintain and clean shelves, coolers, and storage areas in the Banquet space.
• Demonstrate knowledge of food waste triage and operate the ORCA machine for food waste handling.
• Report equipment malfunctions or maintenance needs (e.g., fridges, coolers, toasters).
• Participate in safety, security, and service training; comply with all policies and procedures.
• Communicate professionally and maintain positive working relationships.
• Prepare equipment, beverages, and setups according to BEO (Banquet Event Order) and client requirements.
• Serve events based on assigned position, respecting service standards and sequences.
• Ensure guest well-being throughout events and maintain tidy back-of-house spaces.
• Return beverage stock to storage, ensuring accountability via the Accubar system.
• Adhere to health, safety, and Californian food/beverage service regulations.

Requirements

• Minimum 2 years of experience in the hotel industry, specifically in restaurant or banquet departments of luxury hotels.
• Strong knowledge of food and beverage offerings across outlets.
• Mandatory certifications: Food Handler and TIPS training.
• Understanding of Californian regulations for alcohol service (if applicable).
• Basic math skills, including percentage calculations.
• Effective communication in English; Spanish is a plus.
• Ability to take ownership, follow directions, and work independently.
• Passion for guest service and pride in serving others.

Pay

$16.90 per hour, plus tips.

Schedule

On-call.