On Call Banquet Server

Since 1916, the Omni William Penn Hotel has been a landmark of elegance in downtown Pittsburgh. Over the years, we’ve welcomed movie stars, politicians, world leaders, professional athletes, and business icons—cementing our place as one of the city’s most celebrated destinations. At Omni William Penn, our associates are the heart of our success. We foster an All In culture where respect, gratitude, and empowerment are part of every day.

About the role

To ensure that all food and beverage service for functions in the banquet department of the hotel are served on time. To ensure the highest guest satisfaction, maintain professional standards and work flexible hours.

Responsibilities

• Perform all Banquet side-work as designated by the Banquet Captain.
• Efficiently and properly perform all service standards.
• Serve plated meals, buffet items and beverages, including alcoholic beverages, efficiently in a fast-paced environment.
• Greet guests, answer questions about menus, and respond to special requests promptly.
• Maintain a polite, friendly demeanor and a professional appearance.
• Attend to all needs of the guests during functions and function-related duties.
• Report to Banquet Manager any need for housekeeping and/or repairs of banquet equipment.
• Assist in the upkeep and organization of all liquor liability laws.
• Be familiar with and adhere to all liquor liability laws.
• Attend all designated pre-meal meetings.
• Arrange linens, cutlery, china/plates and glassware according to the Banquet Event Order (BEO).

Requirements

• Strong communication skills, teamwork, and the ability to follow instructions.
• Previous food service or hospitality experience preferred.
• Flexible and available for early mornings, nights, weekends, and holidays.
• Must be RAMP certified.
• Must be ServSafe certified.
• Must present RAMP and ServSafe Certifications upon hire.

Tools and Equipment

• Coffee maker/urn, toaster, microwave, beverage machines
• Bus trays, dishware, silverware, glassware, queen-mary cart

Working Environment

• Interior of hotel, in the restaurant, lounge, and kitchen areas, with exposure to extreme temperatures.
• Exposure to Food and Beverage hazardous cleaning chemicals.
• Exposure to food items and beverages.

Physical Job Requirements

• Lifting/Pushing/Pulling/Carrying
  • Ability to stand and walk for long periods of time.
  • Lifting 30–50 pounds (trays, dish racks, glass racks, etc.).
  • Pushing 50–100 pounds (carts, queen marys, hot box, portable bar, etc.).
  • Carrying 20–40 pounds (trays, dish racks, glass racks, etc.).
• Bending/Kneeling
  • Ability to bend to lower-level cabinets and banquet storage room.
• Mobility
  • Maneuver in narrow areas and between seated guests.
• Distance
  • 110 ft – 100% of the work period.
• Continuous Standing
  • Standing required to service guest(s) functions; 100% of time scheduled.
• Climbing
  • Climbing stairs up to approximately 12 steps 20% of work period (approximately 8 hours).
• Driving
  • No driving required.
• Work Environment
  • Inside 95% of work period (usually 8 hours).
  • Outside 5% of work period (usually 8 hours).
• Hearing/Vision/Speech/Literacy
  • Hearing is moderate (communicate with supervisor, co-workers, guests).
  • Vision is moderate (view set-up, serve guests).
  • Speech is moderate (communicate with supervisor, co-workers, guests).
  • Literacy is moderate (read and understand instructions on BEOs).
• Chemical/Agents Used
  • Cleaning agents for silver, stainless steel, and floor surfaces 30% of time.
• Protective Clothing
  • Slip-resistant footwear must be worn 100% of scheduled shift.
• Equipment Operation
  • Coffee machine, ice machine, refrigerator, vacuum cleaners.

Pay

$7.08 hourly rate.