On-Call Banquet Server

Bowie House, Auberge Collection is an imaginative and bold new urban retreat that draws visitors to a place whose history is built on tales of frontier valor and adventure. An exciting gathering space for locals and visitors alike, the four-story, 106-room boutique hotel features luxurious spaces that weave together details from Western culture and style with contemporary furnishings, lighting, and artwork.

About the role

Step into the limelight as a Banquet Server and become the orchestrator of unforgettable dining experiences. Join our ensemble of service professionals dedicated to delivering seamless events where every guest is treated to a symphony of flavors and exceptional hospitality.

Responsibilities

• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Anticipate guests' service needs, including asking questions to better understand their needs and watching/listening to guest preferences.
• Thank guests with genuine appreciation and provide a fond farewell.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property-specific processes to resolve issues, delight, and build trust.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Comply with quality assurance expectations and standards.
• Present physical and accurate checks and process payments, adhering to all cash handling and credit policies/procedures, including added and received gratuity.
• Answer questions on menu selections and check with kitchen staff for additional clarification when necessary.
• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Set tables according to the type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
• Follow appropriate procedures for serving alcohol.
• Record transactions in the system at the time of order.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Follow company and department policies and procedures.
• Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.

Requirements

• Must be able to adhere to timelines in completion of set-ups.
• Must be able to work well under pressure.
• Must be able to accurately follow instructions, both verbally and written.
• Must be highly detail-oriented.
• At least 1 year of server experience.
• Ability to work a flexible schedule, including weekends and holidays, according to department needs.
• Must be of minimum age to serve alcohol.
• Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position.

About Auberge Collection

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.