Omnichannel Support Captain, South Portland - Full Time

About Us

Macy’s is more than just a store—we’re a story that has captured the hearts and minds of America for over 160 years. From innovations and traditions to iconic events like the Macy’s 4th of July Fireworks and the Thanksgiving Day Parade, we’ve been part of countless memorable moments. Join us and help write the next chapter in our story.

About the Role

As a Selling and Support Captain, you are an advocate for the customer and a role model for your colleagues. You will drive results through promotional and Omni selling initiatives while communicating expectations and priorities to your team. This elevated hourly role offers advancement opportunities, including Personal Stylist or Sales and Customer Experience Manager.

Full-time colleagues typically work 30 or more hours per week, while part-time colleagues work 12-24 hours per week. Hours depend on business needs and colleague availability.

Responsibilities

• Lead colleagues in executing and completing assigned tasks based on your Captain assignment (e.g., fulfilling customer orders, merchandising, processing new products, or supervising the selling floor).
• Role model and provide feedback to ensure outstanding customer experiences.
• Deliver high-level customer service through problem-solving and customer-focused resolutions.
• Promote the Macy’s mobile app to enhance the in-store customer experience.
• Meet with People Leaders to plan and monitor store activities, providing continuous feedback to improve processes and customer experience.
• Perform store opening and closing procedures, including alarm system access and register settlement.
• Lead and participate in maintaining best-in-class merchandise standards.
• Educate colleagues on point-of-sale technology, radio frequency equipment, and applications for selling and order fulfillment.
• Foster an inclusive environment that strengthens relationships with colleagues, customers, and communities.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Proficient in communicating effectively with customers and providing clear direction to colleagues.
• Self-starter with the ability to adapt quickly to changing customer expectations and needs.
• Resourceful and able to adapt to shifting priorities and deadlines.
• 1-2 years of direct retail experience preferred.
• High school diploma or equivalent.

Essential Physical Requirements

• Constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting up to 50 lbs., stooping, kneeling, crouching, and climbing ladders.
• Reaching above eye level, crouching, kneeling, stooping, and color vision.
• Frequent use of computers, handheld equipment, cash registers, and processing register transactions.

Benefits

• Competitive pay and performance-based incentives.
• Comprehensive health and wellness coverage (medical, vision, dental, life, disability).
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development opportunities.
• Merchandise discounts.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Tuition reimbursement.
• Colleague Resource Groups for community building and volunteer opportunities.