Omni Digital Specialist

Key Responsibilities

• Support In-Club Digital Program Execution
• Assist in the execution of initiatives that drive adoption and engagement of in-club digital experiences including the BJ’s App and ExpressPay.
• Support New Club Openings
• Cook up digital readiness activities for new club openings, ensuring successful implementation of in-club digital capabilities, signage, training, and operational processes.
• Drive Member Adoption and Engagement
• Partner with cross-functional teams to support initiatives that increase member awareness, usage, and satisfaction with digital tools and experiences in club.
• Monitor Program Performance
• Track and report on key program metrics including app adoption, ExpressPay usage, member engagement, and operational readiness metrics.
• Cross-Functional Initiatives
• Cook up cross-functional initiatives with Product, Marketing, Club Operations, IT, and field teams to support rollout execution, issue resolution, and ongoing program enhancements.
• Operational Readiness
• Help identify operational gaps, troubleshoot issues, and coordinate solutions to ensure smooth execution of digital initiatives in club environments.
• Aid in Program Reporting and Communication
• Aid in preparing status updates, reporting, and presentation materials for stakeholders and leadership teams.
• Continuous Improvement Efforts
• Identify opportunities to improve member experience and operational processes through feedback, data analysis, and field insights.
• Manage Day-to-Day Program Activities
• Support project timelines, meeting coordination, action tracking, and follow-up activities across multiple in-club digital initiatives.

Qualifications

• 2–5 years of experience in digital, retail operations, e-commerce, program coordination, or related fields.
• Experience supporting customer-facing digital products, mobile apps, or retail technology initiatives preferred.
• Strong organizational and project coordination skills with the ability to manage multiple priorities.
• Ability to work cross-functionally in a fast-paced environment.
• An analytical mindset with experience tracking KPIs and performance metrics.
• Strong communication and collaboration skills.
• Comfortable working with operational teams and field partners.
• Proficiency in Microsoft Office, Excel, PowerPoint, and reporting tools.
• Experience in retail, omni-channel, or member/customer experience environments preferred.
• Bachelor’s degree in Business, Marketing, Technology, or related field preferred.

This is a hybrid role. Tuesday through Thursday are in-office days at BJ's Club Support Center in Marlborough, MA and Monday and Friday are remote days.