Ombudsman Regional Liaison

About the Division

The Office of the State Long-Term Care Ombudsman (SLTCO) safeguards the rights of consumers of long-term care and other services throughout Ohio. The office's mission is to advocate for excellence wherever consumers live. Representatives of the office seek resolution of problems and advocate for consumers and residents of nursing homes and other long-term care settings, with the goal of enhancing their quality of life and care.

About the Role

The Ombudsman Regional Liaison role will be primarily responsible for:

• Acting as a strategic partner to SLTCO to augment the overall presence and performance of ombudsmen in a data-driven manner.
• Supporting SLTCO to improve resident awareness on the role of an ombudsman and coordinating with regional ombudsmen to identify vulnerable residents.
• Serving as part of the response to urgent situations in nursing homes and other long-term care settings as resident advocates (e.g., closures, natural disasters).
• Promoting advocacy efforts to improve awareness of long-term care consumer rights and participating in local collaborative activities and teams.
• Identifying systemic advocacy initiatives and emerging long-term care consumer protections; developing outreach and advocacy strategies for those initiatives.
• Analyzing data trends and themes pertaining to nursing homes and other long-term care settings within the assigned region(s) and drawing informed insights for more proactive and targeted interventions.
• Leveraging data-driven insights to identify areas for improvement and inform advocacy efforts and policy recommendations.
• Performing ombudsman core services, including conducting visits to high-need facilities.
• Assisting in the education and certification of regional ombudsmen and providing guidance, training, and technical assistance.

This Ombudsman Regional Liaison is responsible for two designated service regions 10b & 11: Wayne Co., Stark Co., Summit Co., Portage Co., Ashtabula Co., Trumbull Co., Mahoning Co., Columbiana Co.

Travel is required. The selected candidate must be able to provide their own transportation and must have a valid driver’s license.

Requirements

• Completion of undergraduate core program in social or behavioral science, pre-medicine or public or business administration or accounting; 18 months experience in delivery of human services or medical assistance in governmental, community or private human support services agency or medical provider or review of such services for cost containment/budget planning; 6 months experience in supervisory principles/techniques.
• Or completion of graduate core program in social or behavioral science, medicine-related field or public or business administration or accounting; 12 months experience in delivery of human services or medical assistance in governmental, community or private human support services agency or medical provider or review of such services for cost containment/budget planning; 6 months experience in supervisory principles/techniques.
• Note: Training in business or public administration or accounting & experience in review of services for cost containment/budgeting only pertain to medical cost containment program administrator positions.
• Or equivalent of Minimum Class Qualifications for Employment noted above.

Skills

• Regulatory Compliance
• Insurance
• Nursing
• Social Services
• Administrative support/services
• Reasoning
• Strategic Thinking
• Verbal Communication
• Written Communication

Pay

$36.76 – $40.87 per hour

Schedule

Full-time, 8:00 am – 5:00 pm