Regional Claims Liaison II

Job Description

PCG is seeking an experienced Regional Claims Liaison for its corporate operations located in Lenexa, KS. The primary responsibility of the position will be to diligently manage our internal claims process for Auto and General Liability Claims. This includes holding our vendors, including third-party claims administrators (TPA), attorneys, etc., accountable to achieve timely and cost-effective resolutions.

Responsibilities

• Diligently manage all aspects of assigned claims from first report through claim closure.
• Frequent communication with our branch operations and vendor partners to direct the investigation, resolution strategy, litigation management, reserving, etc.
• Build strong relationships with our branch operations.
• Continually review, assess and expand our vendor partner relationships to achieve best-in-class results.
• Willingness to cross train in other lines of coverage and multi-state jurisdictions.
• Maintain a paperless claim file in the department online system (Origami Risk Management Information System) with well documented claim notes.
• Provide in-person and virtual training on best practices to our branch and field operations.
• Clear and concise communication both verbal and written is necessary.
• Provide excellent customer service.

Requirements

• Minimum of 5 years of insurance experience in a fast-paced environment
• Multi-line commercial claims experience
• Understanding of civil litigation process
• Willingness to adapt and learn
• Multitasking ability
• Excellent communication skills
• Proactive disposition
• Customer Services skills
• Proficiency with Microsoft Office applications

Preferred Requirements

• Construction knowledge preferred
• Local to the KC metro area

Benefits

• Competitive pay
• Incentive bonus plan
• Employee stock ownership plan (ESOP)
• 401(k) retirement savings plan with match
• Medical, prescription drug, dental, and vision insurance plans with flexible spending account option
• Life insurance, AD&D, and disability benefits
• Employee assistance program (EAP)
• Flexible paid time off policy and paid holidays

Pay

Salary range: $65,800-$101,000 annual salary plus a non-guaranteed annualized bonus program.

Schedule

N/A

Qualifications

N/A

Skills

N/A

Benefits

• Comprehensive benefits package
• Drug-free workplace
• Background screening

Company Overview

Performance Contracting Group is a national employee-owned specialty contractor that offers quality services and products to the commercial, industrial, and non-residential construction markets. We are committed to recruiting, developing, and advancing employees from a diversity of backgrounds and experiences, as well as supporting a culture of safety and inclusiveness that allows you to contribute to your fullest potential. We place high value on training and professional development, encouraging you to broaden and strengthen your unique skill sets so you can fully realize your potential.