Ombudsman (Human Services Specialist)

About the role

The Ombudsman provides professional advocacy services to residents of all long-term care licensed assisted living facilities and nursing homes in Anne Arundel County. The position is held to the standard of the Ombudsman Code of Ethics by providing confidential services that is resident-driven.

Responsibilities

• Receive, investigate, and seek to resolve complaints made by and on behalf of residents of long-term care facilities.
• Ensure facilities are following laws pertaining to vulnerable seniors and persons with disabilities.
• Aid in establishing effective resident and family councils.
• Work with volunteers of Program by supporting and educating them on regulations and rights of residents.
• Make referrals to appropriate agencies including law enforcement agencies.
• Maintain effective working relationships with long-term care facilities, county, state, and federal agencies.
• Collect client data while observing confidentiality.

Requirements

• Thorough knowledge and understanding of Federal and State Regulations.
• In depth knowledge of psychosocial, physical, health, and emotional needs of frail and /or disabled adults.
• Skill in interviewing, negotiating, and counseling individuals.
• Ability to express ideas clearly, both orally and in writing.
• Ability to communicate effectively both orally and in writing.

Skills

• Strong computer skills using Microsoft software and Google Suite.
• Ability to speak in public to a diverse audience of various sizes.
• Ability to communicate effectively both orally and in writing.

Benefits

• Medical/Health Insurance Plans: BlueChoice Advantage EPO, BlueChoice Advantage PPO, Dental Insurance: CIGNA Dental PPO (Buy-Up), CIGNA Dental PPO (CORE), CIGNA Dental HMO (DHMO), Vision Insurance: EyeMed, Employee Life Insurance: Term insurance of up to 2 times salary ($100,000 maximum) for employees at no cost.
• Ability to purchase Supplemental & Dependent Life Insurance, Disability Income Insurance, Pension Plan: Normal retirement after 30 years of service or Age 60 and 10 years of service or election to enroll in the Employees Retirement Savings Plan, Deferred Compensation Section 457 Plan, Direct Deposit, Credit Union, Holidays: Twelve days provided per year, thirteen in general election year, Annual Leave: Less than 3 years - 13 days, 3 to less than 15 years - 20 days, 15 years or more - 26 days, Disability Leave: Accrual at a rate of 15 days a year, Personal Leave: Day, 5 per calendar year, Leave Sharing, Employee Assistance Program: Free, confidential counseling for employee and family members 4X per year per problem per family member; also counseling on legal and financial issues; assistance in locating childcare and elder care, Flexible Spending Accounts, Dependent Care Reimbursement, Health Care Reimbursement, Voluntary Benefits: Provides you an opportunity to enroll in any or all of the benefits listed below with the convenience of payroll deduction, Universal Life Insurance with Long Term Care Rider, United Legal Benefits 01.

Pay

• Salary range: Not specified.

Schedule

• Not specified.