Ombudsman (Human Services Specialist)

NATURE AND VARIETY OF WORK

The Ombudsman provides professional advocacy services to residents of all long-term care licensed assisted living facilities and nursing homes in Anne Arundel County. The position is held to the standard of the Ombudsman Code of Ethics by providing confidential services that is resident-driven. The position involves extensive contact with the public, community organizations and agencies including County and State personnel.

• Protecting rights of residents in long-term care facilities
• Monitoring facilities to assure quality of care for all residents, individually and systemically
• Addressing complaints made by or on behalf of residents through investigation and observation
• Educating residents, family members, staff, and the public on long-term care related topics
• Serving as an advocate for and protecting the rights of residents of long-term care facilities

KNOWLEDGE, SKILLS AND ABILITIES

• Thorough knowledge and understanding of Federal and State Regulations
• Thorough knowledge and understanding of social services programs available for vulnerable and disabled adults
• In depth knowledge of psychosocial, physical, health, and emotional needs of frail and /or disabled adults
• Interviewing, negotiating, and counseling individuals
• Making sound decisions and resolving difficult situations
• Strong computer skills using Microsoft software and Google Suite
• Speaking in public to a diverse audience of various sizes
• Communicating effectively both orally and in writing

MINIMUM QUALIFICATIONS

• Education: Graduation from an accredited four-year college or university with a bachelor's degree in social work, nursing, psychology, or a related area
• Experience: Two (2) or more years of experience working in human services program areas

ADDITIONAL REQUIREMENTS

• A valid non-commercial Class C motor vehicle operator's license

SUPPLEMENTAL QUALIFICATIONS

Preference will be given to applicants with the following:

• Experience in providing professional advocacy services to residents of long-term care licensed assisted living facilities and nursing homes
• Experience in protecting the rights of residents in long-term care facilities
• Experience in monitoring facilities to assure Federal and State regulatory standards are met
• Experience in addressing complaints made by or on behalf of residents through investigating and resolving complaints
• Experience in educating residents, family members, staff and public on long-term care related topics

PAY

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SCHEDULE

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BENEFITS

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