Ombudsman (Full-Time)

About the role

The Ombudsman I provides routine mediation and customer assistance to resolve concerns, disputes, and complaints related to agency programs and services.

Responsibilities

• Conduct intake, log and track cases
• Respond to inquiries
• Explain rules and procedures
• Assist customers via phone, email, or in person
• Facilitate communication between parties
• Review documentation
• Document case actions
• Refer complex cases to higher staff

Qualifications and Skills

Knowledge of relevant laws, customer service, conflict resolution, mediation principles, office procedures, and record management. Strong communication, problem-solving, multitasking, and confidentiality skills. Ability to explain procedures clearly, analyze information, and apply policies.

Requirements

At least one year of experience in dispute resolution, investigations, counseling, or related fields; academic credits or internships may count.

Benefits

Family-friendly workplace, competitive salary, retirement plan, optional 401(k) and 457 accounts, plus medical and leave benefits.