Ombudsman Services Specialist
Alpha Home Health and Hospice · Madison, WI · 2 mo ago
LegalFull-time
About the Role
The position involves managing benefit programs for public employees, including retirement, health, life, disability, and long-term care insurance.
Responsibilities
- Resolve disputes related to benefit plans
- Negotiate policy interpretations
- Advise participants on resolution options
Requirements
- Must reside in Wisconsin
- Knowledge of health, life, and income continuation insurance
- Familiarity with the Wisconsin Retirement System
- Understanding of federal and state laws governing Medicare
Skills
- Proficiency in computer applications
- Effective communication and negotiation
- Problem resolution and research
- Data analysis and public relations
- Ability to develop educational materials
- Understanding of healthcare delivery systems
Ideal Candidate
Experienced in health and retirement benefits, capable of independent decision-making, and skilled in dispute resolution and advocacy.