Managed Services Specialist

Key Responsibilities

• Configure custom solutions for enterprise-level clients, focusing on the maintenance component of the service
• Provide on-call support as required for the platforms, both on-site and virtually, for enterprise clients
• Oversee the implementation of configured solutions for enterprise clients
• Deliver ongoing support to ensure client contentment
• Manage client adoption and retention through proactive support and engagement
• Create customized training materials and upload them to the knowledge space
• Develop custom documents to address specific client needs
• Able to effectively communicate with both internal teams and external clients
• Set and track objectives and key results (OKRs) focused on client adoption and retention
• Possess a blend of technical and functional skills to effectively perform the responsibilities of the position

Requirements

• Two to three years of experience in a similar role, preferably within the SaaS industry
• One year of working experience with a SaaS platform in configuration management
• Bachelor's degree or equivalent experience
• Excellent communication and interpersonal skills
• Ability to work both independently and collaboratively in a fast-paced environment
• Experience in tracking resolutions, bugs, and tasks using Jira and Microsoft Excel

Benefits & Perks

• Competitive Salary
• Medical, Vision & Dental Benefits
• 401k
• Stock Options
• HSA Contribution
• Learning Stipend
• Flexible PTO Policy
• Quarterly company ME (mental escape) days
• Generous Parental Leave policy
• Home Office Stipend
• Mobile Phone Reimbursement
• Home Internet Reimbursement for Remote Employees
• Anniversary & Milestone Celebrations