IT Managed Services Specialist

Lighthouse Technology Services is partnering with our client to fill their IT Managed Services L3 Specialist position! This is a direct placement opportunity and will be hybrid in Buffalo, New York (Tuesday, Wednesday, and Thursday in office). No C2C or subcontracting arrangements will be considered. What You'll Be Doing: Serve as the senior technical escalation point for complex cybersecurity incidents, infrastructure issues, and critical system outages requiring expert-level resolutionLead incident response efforts during major service disruptions, making rapid technical decisions under pressure to restore services while maintaining clear client communicationDesign, implement, and maintain security controls across enterprise environments, including firewall configurations, VPN solutions, network segmentation, and proactive threat monitoringManage and optimize virtualization platforms, cloud infrastructure, backup systems, and disaster recovery planning to ensure business continuityReceive and resolve complex technical issues escalated from Level 2 support, providing technical guidance and mentorship to junior techniciansLead technical implementation of infrastructure and security projects, including server migrations, network upgrades, and system deployments with comprehensive client communicationInterface with vendors for advanced technical support, troubleshoot multi-vendor integration issues, and provide expert consultation on architectural decisionsDevelop automation scripts and tools using PowerShell, Python, or Bash to improve operational efficiency and reduce manual tasksCreate and maintain comprehensive technical documentation, runbooks, standard operating procedures, and client-facing guidesBuild and maintain strong client relationships through exceptional service delivery, translating technical findings into business impact terms What You'll Need to Have: 5-7 years of experience in IT support or managed services with proven L3/senior technical support experienceCurrent certifications such as Microsoft Azure Administrator Associate, CompTIA Security+ or Network+, Cisco CCNA/CCNP, or VMware VCPHands-on expertise with Windows Server, Active Directory, Exchange, Microsoft 365, and virtualization platforms including VMware and Hyper-VStrong networking knowledge across TCP/IP, DNS, DHCP, VLANs, routing, switching, and WAN optimizationDemonstrated expertise in cybersecurity principles, security incident response, vulnerability assessments, and compliance frameworksProficiency in PowerShell, Python, or other scripting languages with experience using RMM tools, PSA platforms, and ticketing systemsOutstanding customer service skills with proven ability to communicate technical concepts to non-technical audiences and manage difficult interactions professionallyExceptional problem-solving abilities with track record of resolving complex, multi-layered technical issues under pressure while maintaining composure Pay Range: $80,000 - $100,000 + Additional Benefits Questions about any of our jobs? Email us at recruiting@lhtservices.comView all of our open jobs here: jobs.lhtservices.com