Oliver Wyman - Executive Assistant - Raleigh

Job Overview

The position is based out of the Raleigh, North Carolina office and will work remotely, occasionally requiring visits to the office for meetings, trainings, and community-building activities.

Key Responsibilities

• Build relationships with clients and client EAs
• Understand the business goals and objectives of each supported Partner and help push them forward proactively
• Maintain and update current list of contacts and business activities in CRM database
• Track and maintain sales activity/pipeline with each Partner
• Proactively spot clients that haven’t been called upon and/or who need follow up
• Auxiliary in executing requested follow-up calls for client mailings
• Auxiliary in preparing letters, proposals, and other documents using Oliver Wyman formatting styles
• Maintain diaries for Partners, scheduling internal and external meetings, communicating with clients and infrastructure staff as appropriate
• Proactively spot opportunities to add internal and external meetings; interviews, staff meetings, follow up
• Auxiliary in scheduling for complex projects as requested by the Partner and/or project team
• Coordinate travel and accommodation, book cars, rail tickets, etc.
• Develop understanding of Partner scheduling and travel preferences
• Coordinate travel efficiently by grouping client meetings where possible
• Work with HC to obtain work permits and visas
• Manage documents and project deliverables when requested
• Notify staffing and Practice EAs of extensions/re-negotiations
• Manage storage or disposal of confidential client information
• Act as central point of contact for all assigned Partner administrative needs, liaise with other support departments as necessary

Experience Required

• Bachelor’s degree preferred
• At least 3 years’ experience at working in an administrative or customer service position
• Experience in financial services, management consultancy and/or a professional services environment a plus

Technical Skills

• Excellent Word, PowerPoint and Excel skills
• Expert knowledge of Outlook
• Knowledge of Salesforce a plus, but not necessary

Skills and Attributes

• Problem solver – able to work with other teams and staff members effectively to reach a viable solution and goal
• Strong service focus – dedicated to meeting the expectations of all staff through securing effective relationships with clients and executing deliverables to the highest standards
• Excellent communicator and negotiator – able to deal effectively with people at all levels across a multicultural environment
• Maturity, poise and judgment
• Ability to maintain and respect confidentiality
• Ability to think strategically and contribute to development of departmental model
• Not a clock watcher or someone who is unwilling to step outside their job description
• Methodical, organized and excellent attention to detail
• Flexible attitude; embraces change, hard-working, cost conscious and results driven