Officer Unarmed PRN

About the role

Ensures a safe environment for our patients, staff, and visitors. Patrols hospital property, responds to calls for assistance, and reports on conditions, objects, or persons that may impact the security and/or safety of patients, associates, physicians, visitors, or vendors, responding according to established policies, procedures, and regulations. Security Officers are essential associates in a 24/7 environment and may be required to be flexible with scheduling and work "off-shifts."

Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards.
• Complies with governmental and accreditation regulations.
• Immediately responds to emergencies to provide necessary assistance to employees and customers.
• Conducts designated security patrols throughout the facility as directed.
• May be required to patrol the hospital campus/grounds via security motor vehicle or bicycle.
• Monitors security and appearance of lobbies, waiting areas, elevators, and entrances.
• Prepares and submits reports and logs of all incidents, investigations, and activities.
• Maintains department records, reports, and files as required.
• Proficient in and utilizes nonviolent crisis intervention and de-escalation techniques to ensure staff, patients, visitors, and all others remain safe, calm, and respected while onsite.
• Provides assistance for way‑finding, parking, deliveries, and other requested information for the hospital and MedStar affiliates.
• Responds to security and medical code calls.
• Investigates incidents and accidents.
• Gathers information and evidence.
• Notifies appropriate authorities or superiors and calls for back‑up assistance as necessary.
• Testifies at legal proceedings, hearings, and trials.
• Works cross‑functionally to ensure safe and secure environments.
• Conducts foot security patrols of hospital buildings and grounds as required.
• Observes and monitors conditions, objects, or persons that might require police action.
• Controls access to and inspects packages of those leaving buildings.
• Reports all safety, security, and law violations.
• Collects and secures patient valuables and lost‑and‑found articles.
• Monitors camera surveillance system.
• Responds to circumstances where the exercise of law enforcement authority may be required.
• Interacts with visitors and maintains designated security posts throughout the facility as directed.
• Ensures quality outcomes for the security department by communicating with security staff and the public.
• Participates in meetings and on committees and represents the department and hospital in community outreach efforts.
• Participates in multi‑disciplinary quality and service improvement teams.
• Performs other duties as assigned.

Requirements

• Education: High School Diploma or GED required; Associate's degree preferred.
• Experience: 1‑2 years of related security or law enforcement experience required; internal candidates with 1 year of MedStar tenure may be considered in lieu of related experience; prior healthcare experience preferred; one year of relevant professional‑level work experience may substitute for one year of required education.
• Licenses and Certifications: Valid driver's license (state‑issued) required; IAHSS Certified Healthcare Security Officer (CHSO) certification preferred; CPR/BLS certification from AHA or Red Cross required within 90 days; additional unit/specialty certifications may vary by department; must complete MedStar initial training on violence prevention, de‑escalation, and crisis prevention intervention.

Skills

• Verbal and written communication skills
• Strong interpersonal skills
• Ability to remain calm and thoughtful during a crisis
• Ability to assist in de‑escalating situations with strong emotions and conflict
• Basic computer skills preferred

Pay

This position has a hiring range of USD $18.70 - USD $32.72 per hour.