OFFICER, Specialist, Account Services, Consumer Banking Ops, Technology & Operations (BL0220)

Play a crucial role in ensuring a seamless and compliant account opening process for customers. This position involves direct interaction with branches, meticulous document verification, data entry into core banking systems, and adherence to all regulatory and internal guidelines.

Responsibilities

• Assist branches with account opening inquiries, providing clear and concise information about various account types and their features.
• Guide branches through the account opening process, ensuring all required fields are accurately completed.
• Address branch and customer concerns and queries related to account opening in a professional and timely manner.
• Verify the authenticity and completeness of all customer-submitted documents (e.g., KYC documents, application forms like Form 97/Form 60) in accordance with bank policies and regulatory requirements.
• Ensure all necessary identification and address proofs are collected and validated.
• Accurately input customer information and account details into the core banking system (e.g., Finacle).
• Process various account opening related transactions and updates.
• Ensure correct mapping of information, including specific handling for income fields and substitute forms like Form 97 in lieu of Form 60.
• Adhere strictly to all Know Your Customer (KYC), Anti-Money Laundering (AML), and other regulatory guidelines.
• Identify and report any suspicious activities or discrepancies in customer information or documentation.
• Ensure all account opening procedures are compliant with internal bank policies and external regulations.
• Liaise with branches and other internal departments to resolve issues or obtain additional information required for account opening.
• Support the team in achieving daily operational targets and maintaining high service standards.
• Assist with other administrative tasks as required.

Requirements

• 1-2 years of experience in a similar role.
• At minimum, a qualified graduate.

Skills

• Attention to Detail: Meticulous in reviewing documents and entering data to ensure accuracy and compliance.
• Communication: Excellent verbal and written communication skills to interact effectively with customers and colleagues.
• Customer Service: Strong customer-centric approach with the ability to handle customer inquiries and resolve issues efficiently.
• Problem-Solving: Ability to identify and resolve issues related to account opening processes and documentation.
• Teamwork: Ability to collaborate effectively with team members and other departments.
• Adaptability: Willingness to adapt to changing procedures and learn new processes (e.g., handling Form 97 in lieu of Form 60 and associated system gaps).
• Integrity: High level of integrity and ethical conduct in handling sensitive customer information.
• Time Management: Ability to manage workload effectively and prioritize tasks to meet deadlines.

Schedule

Full-time, regular employee status.