Officer, Customer Service Officer, Consumer Banking Group

Responsibilities

• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions.
• Process cash transactions, transfer transactions and clearing of instruments.
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits.
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard.
• Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
• Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities.

Requirements

• 2-4 years Banking Experience
• Graduate preferably Banking/Commerce
• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients.
• Responsible
• Able to meet deadlines.
• Knowledge about internal/external regulations.
• Good Computer Knowledge

Pay

We offer a competitive salary and benefits package.

Schedule

Regular Employee Status: Full time