Consumer Banking Operations Specialist

Duties, Scope, Responsibilities & Authority

• Maintains knowledge of bank’s sales, service and operations.
• Manages Teller Outage Database for all tri-market facilities by monitoring and researching outstanding outages.
• Communicates outage information to appropriate personnel.
• Conducts unannounced teller cash drawer, cash limit, CDM/CRM, and vault audits according to set standards.
• Assists with regular safe deposit audits.
• Maintains knowledge of vault and coin operations, security and fraud protections, and proof operations.
• Follows up on outstanding items.
• Calculates monthly teller and branch error ratios and communicates results.
• Prepares board report on outages.
• Completes other operational duties and projects, including incentive payments, various compliance monitoring tasks, report generation and tracking.
• Provides operational support to tri-market branch network.
• Maintains knowledge of vault and coin operations, security and fraud protections, and proof operations.
• Clear and concise two-way communication is essential in ensuring an efficient and productive workplace.
• Promotes team atmosphere, providing Legendary Service to co-workers and ensuring branch operations are in accordance with Branch Control Manual standards.
• Reviews outage information with tellers and communicates regularly with employees and managers.
• Responsible for identifying trends in the types of outages occurring and providing feedback to address issues identified.
• Responsible for compliance with all banking regulations which are applicable to the job, including Bank Secrecy Act and information security initiatives.
• Performs outage research and resolution, communicates with tellers, facility management and Consumer Banking Management, calculates teller and branch error ratios.
• Assists in promoting team atmosphere by providing Legendary Service to coworkers while ensuring branch operations in accordance with Branch Control Manual standards.
• Must prioritize tasks and work independently while also establishing a good working relationship with all branch staff.
• Must be able to maintain confidentiality about customer and employee information.
• Responsible for compliance with all banking regulations which are applicable to the job, including Bank Secrecy Act and information security initiatives.
• Accountable for other tasks as directed.