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Jobs · Management · California

Consumer Lending Operations Specialist

Stanford Federal Credit Union · Palo Alto, CA · 3 wk ago
ManagementFull-time

About the role

The Consumer Lending Operations Analyst supports the operational efficiency and effectiveness of the Consumer Lending department. This role involves implementing and managing robotic process automations (RPAs), system integrations, and developing procedures and training materials. The Analyst collaborates with the Consumer Lending Manager and various departments to ensure compliance with lending guidelines and improve overall processes.

Responsibilities

  • Analyze and test current processes and systems to determine effectiveness and efficiency.
  • Troubleshoot and suggest improvements to existing and new processes within Consumer Lending.
  • Oversee the implementation of new processes and automations, ensuring measurable organizational improvements.
  • Take ownership of collaborating with the RPA Analyst to create, improve, and audit all existing RPAs.
  • Partner with Lending Systems to ensure that automations in Temenos, Arc OS, and other operating systems are functioning as expected.
  • Review and generate reports in Temenos to guide and audit RPAs, monitor production, identify trends for process improvement, and present data trends to management to highlight opportunities for enhancement.
  • Work with vendors to ensure all changes comply with current lending guidelines.
  • Inform the Consumer Lending team of new automations, system enhancements, and operational rollouts via Knowledge Base Articles and Fact Sheets.

Requirements

  • One year to three years of Consumer Lending or related experience.
  • Designing, enhancing, and delivering RPA solutions.
  • Delegating tasks to appropriate team members.
  • Possess versatility and flexibility to successfully serve as a backup to other positions.
  • Demonstrate time management skills to successfully complete assigned duties.
  • Ability to read and interpret lending and system data.
  • Strong communication skills, both verbal and written.

Qualifications

  • Experience with consumer lending operations.
  • Knowledge of robotic process automation (RPA).
  • Experience with system integrations and process improvement.
  • Excellent problem-solving and analytical skills.
  • Strong attention to detail and ability to manage multiple projects simultaneously.

Skills

  • Robotic Process Automation (RPA)
  • System Integrations
  • Process Improvement
  • Communication Skills
  • Time Management
  • Reading and Interpreting Data

Benefits

  • 100% paid employee medical, dental, vision, life/AD&D and short-term disability insurance for the employee; 50% paid for dependents.
  • Employer 401(k) matching up to 5% plus additional annual discretionary contributions.
  • Education reimbursement up to $5,200/year.
  • Employee recognition program with cash incentives.
  • Commuter Toll reimbursement $100-$200/month (based on position).
  • Wellness Benefits up to $1,200 per year.
  • Paid Sick Time accrues at two weeks per year.
  • Paid Vacation Time accrues at three weeks per year.
  • Paid Federal banking holidays (approximately 11 per year).
  • Ongoing training and education, seminars, and conferences.
  • Loan rate discounts on some products (vehicle, mortgage and HELOC loans).
  • Waived fees and deposit bonuses on Stanford FCU accounts.
  • Flex health/transit plan availability.
  • Employee Assistance Program with free benefits like counseling, help finding legal assistance and day care resources.

Pay

Stanford Federal Credit Union provides competitive pay ranges based on factors such as (but not limited to) the scope and responsibilities, qualifications needed for the position, and external market pay for comparable positions.

Schedule

Stanford Federal Credit Union offers a flexible schedule to accommodate the needs of its employees.

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