Consumer Banking Service Specialist

Qualifications

• An associate’s degree and a minimum of two years of related experience, or the equivalent.
• Demonstrate superior communication skills, professionalism and attention to detail.
• Effectively manage and execute administrative and operational tasks in an organized and timely manner.
• Work independently, while effectively collaborating with internal partners.

Principal Responsibilities

• Professionally greet and deliver an exceptional service experience in branch and by phone, for all customers and guests.
• Effectively manage traffic flow by quickly identifying needs and coordinating a warm handoff and introduction to the appropriate person or department.
• Collaborate effectively, ensuring a service oriented and cohesive culture.
• Provide administrative support to leadership as assigned.
• Execute administrative and operational tasks, with accuracy, timeliness, and attention to detail.
• Afford administrative support to leadership as assigned.
• Support scheduling, calendars, appointments, and event coordination.
• Maintain organized records, files, logs, and documentation in accordance with bank policies when applicable.
• Cookordination service requests and manage supplies and resources that ensure operational readiness.
• Establish and monitor basic reporting of growth objectives.
• Handle sensitive information with discretion and professionalism.
• Assist customers with opening, closing, maintaining, and accessing safe deposit boxes according to established guidelines when applicable.
• Perform quality assurance on procedural requirements, ensuring required documentation is obtained, when applicable.
• Seek community involvement and actively participate in organizations that increase bank visibility and public relationships within the communities we represent.
• Act in accordance with FBT policies and procedures as set forth in the employee handbook.
• Adhere to compliance procedures and participate in required compliance training.