Office Systems Specialist

This posting reflects an existing vacancy that we are actively recruiting for.

Responsibilities

• Performs full range of on-site maintenance, diagnostics, repairs and customer call assistance on assigned products (Konica Minolta MFP and printers & Non-KM printers such as HP, Lexmark, etc.).
• Handles equipment installation/de-installations, configures and troubleshoots networking issues (printing and scanning) on Windows/MAC OS.
• Loads print drivers, clones files, transfers address books, and performs firmware upgrades.
• Travels locally on a daily basis to various customer sites while managing territory work volume and maintaining a high level of customer communication and satisfaction.
• Occasionally travels outside of the local area for training.
• Communicates with management on customer or field issues.
• Completes training classes and effectively services products, requesting assistance when necessary to meet customer demands.
• Follows proper call handling procedures while maintaining the minimum required productivity measure by the company’s internal program (core metrics).
• Shows measurable progress in technical abilities, troubleshooting techniques, and overall productivity.
• Uses current technology and company-issued assets (laptops, cell phones, etc.) to access service literature, part books, service manuals, bulletins, and other resources.
• Maintains accurate ASL truck inventory for designated territory.
• Trains customers on basic printing, scanning, and copying functions.
• Accurately and timely completes weekly timesheets and expense reports.
• Provides sales support as required (e.g., advising sales on problem accounts, service leads).

Requirements

• Must possess electrical/mechanical aptitude.
• Familiar with printing from common business applications.
• Experience with Microsoft OS peer-to-peer and MAC OS client-side of server environments.
• Excellent time management skills and ability to prioritize activities and schedules to achieve effective results.
• Professional appearance and demeanor at all times.
• Excellent verbal and written communication skills.
• Ability to work well with others and demonstrate teamwork.
• Understands territory parts budget and inventory control.
• Basic knowledge of Word and Excel.
• Minimum of High School diploma or GED required; Technical School training preferred.
• 2-4 years of experience related to technical/repair of business equipment.
• Certified on N+ or equivalent; additional IT certifications or training are a plus.
• Must pass background, security, and drug tests.
• Position requires use of a personal car eligible for a vehicle maintenance compensation program; must have reliable transportation and a valid driver’s license.
• Ability to lift up to 50 pounds.
• For internal applicants: Requires Konica Minolta Internal Certifications (Outward Associate, Outward Professional, Outward Expert - Office Solutions, Outward Expert - Network, KMBS Controller (Emperon) Classroom).

About Us

Konica Minolta Business Solutions' journey started over 150 years ago with a vision to see and do things differently. The company partners with clients to support their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions, managed print services, office technology, and industrial and commercial print solutions.

2025 marks Konica Minolta’s 20th anniversary in production print, celebrating "20 Years of Excellence, Innovation and Impact," and continues to lead in digital commercial printing. This year also commemorates 20 years of the bizhub brand, which has revolutionized office technology and redefined how businesses operate.

Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times, recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years, and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series.

Konica Minolta operates on a North American Shared Services model, aligning cross-border priorities and enhancing delivery to its field organization by combining service functions in the U.S. and Canada.