OFFICE SUPV-OUTPT CLINIC

Position Summary

Supervises and coordinates the overall business and administrative functions of community-based outpatient mental health clinics to ensure maximization of cash flow while improving patient, physician and other customer relations.

Responsibilities

• Develop, implement and maintains established departmental policies and procedures, goals and objectives, quality assurance program, and safety standards.
• Ensures policies are communicated and administered consistently.
• Follow Studer principles including rounding and develop the AIDET fundamentals of communication.
• Serve as a consistent role model for service excellence to both internal and external customers.
• Selects, hires, and trains office employees by ensuring appropriate staffing levels.
• Supervises and evaluates performance over assigned personnel.
• Maintains financial goals of clinic by ensuring efficient and timely charging on patient accounts by daily review of SALS, EMR for appropriate documentation and chart completion, and accurate charge entry.
• Responsible for ensuring timely and accurate collection processes.
• Develops and directs efficient materials management process.
• Ensures cost-efficient ordering and utilization of supplies using preferred vendors.
• Ensures office compliance with regulatory and governmental agencies.
• Establishes positive working environment with physicians, staff and preferred outside vendors.
• Promotes open communication within office.
• Develops, oversees and monitors operating and capital expenses while performing within budget.
• Provides necessary resources and support as needed for all office departments and location as applicable.
• Remains accessible to all office personnel.
• Recommends opportunities for coordination of interdepartmental office efforts while ensuring collaboration with departments providing centralized services to the clinic.
• Responsible for development and monitoring of budget and performance goals as well as productivity standards.
• Maintains efficient and effective information and reporting systems including variance reporting on financials and productivity.
• Recommends changes to enhance capabilities.
• Maintains strictest confidentiality.
• Maintains consistent contact with designated physicians concerning daily operational activities and financial progress.
• Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
• Attends and serves on professional/civic service organizations as office representative.

Qualifications

• Supervisory experience of at least one (1) year in a healthcare provider setting is required.