Office Assistant Surgery Clinic

Overview

Employer paid benefits include Medical, Dental, and Vision for dependents. Hourly Rate ranges from $19.57 to $29.98.

Responsibilities

• Patient Registration - Accurately collects and enters patient demographic, insurance, and contact information into Epic at the time of check-in or pre-registration.
• Schedule Appointments - Schedules, cancels, and reschedules patient appointments according to practice protocols, using professional and courteous communication.
• Chart Preparation & Insurance Verification - Prepares charts in advance of patient visits, verifies insurance eligibility, ensures referrals are complete, and maintains up-to-date medical records.
• Document Scanning & Record Management - Scans and indexes documents into the electronic health record promptly and accurately, maintaining current and complete patient charts.
• Phone & Message Handling - Answers incoming calls and greets patients professionally, takes accurate messages, and routes them to the appropriate provider or staff member.
• No-Show Documentation - Accurately records patient appointment no-shows in Epic, following clinic procedures for documentation and follow-up.
• Customer Service & Patient Interaction - Provides excellent customer service by adhering to AIDET guidelines, creating a welcoming and supportive environment for patients and visitors.
• Team Collaboration & Front Office Support - Provides general assistance across the front office team, including check-in, check-out, scheduling, and other administrative duties as assigned.
• Confidentiality & Compliance - Ensures strict patient confidentiality, complies with HIPAA and clinic policies, and supports the hospital's mission, vision, values, and procedures.
• Shift & Schedule Flexibility - May be required to work extended hours, evenings, weekends, or holidays based on clinic hours and operational needs.

Qualifications

• Education: High school diploma or equivalent. Copy of diploma/GED must be provided upon hire.
• Experience: Minimum of 1 year in customer service or administrative support role. Basic experience with computers, phone systems, and data entry. Prior experience working in a medical clinic or healthcare setting, familiarity with electronic medical record systems (Epic preferred).
• Other Skills and Knowledge: Proficiency in basic office technology, understanding of insurance verification, billing regulations, and medical terminology, knowledge of filing procedures and accurate record documentation, ability to perform a variety of tasks in a fast-paced, multitasking environment.
• Personal Traits & Aptitudes: Positive, tactful, and professional demeanor, able to work independently and collaboratively, comfortable with culturally diverse populations, maintains patient confidentiality, flexible and composed when handling changing priorities.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Occasional walking, standing, bending, or lifting light office items (up to 25 pounds).
• Visual acuity to view computer screens and read detailed financial documents.
• Effective communication skills in person, by phone, and electronically.
• Movement throughout the healthcare facility, including administrative and clinical areas.

Working Conditions

• Professional office setting within a healthcare facility.
• Routine use of standard office equipment such as computers, phones, photocopiers, and filing cabinets.
• Climate-controlled, well-lit, and ergonomically designed workspace for extended computer work.
• Potential for exposure to infectious diseases.
• Organization provides appropriate training and personal protective equipment (PPE) as needed.

Pay & Schedule

Hourly Rate: $19.57 - $29.98. Shifts can vary based on clinic needs, including evenings, weekends, or holidays.

Job ID

40 Hours USD $19.57/Hr. USD $29.98/Hr. 01-3263 GSMG Surgery Center Day