Office Assistant Clinic - Primary Care Clinic

Overview

Employer paid benefits include Medical, Dental, and Vision for dependents.

Responsibilities

• Patient Registration - Accurately collects and enters patient demographic, insurance, and contact information into the electronic medical record (Epic) at the time of check-in or pre-registration, ensuring accuracy for billing and communication.
• Schedule Appointments - Schedules, cancels, and reschedules patient appointments—both routine and referral-based—according to practice protocols, using professional and courteous communication in person and by phone.
• Chart Preparation & Insurance Verification - Prepares charts in advance of patient visits, ensures insurance eligibility is verified, referrals are complete, medical records are available, and all required forms are included and up to date.
• Document Scanning & Record Management - Scans and indexes documents into the electronic health record promptly and accurately, maintaining current and complete patient charts.
• Phone & Message Handling - Answers incoming calls and greet patients in person with professionalism and empathy. Takes accurate messages, ensuring all relevant details are documented and routed to the appropriate provider or staff member in a timely manner.
• No-Show Documentation - Accurately records patient appointment no-shows in Epic, following clinic procedures for documentation and follow-up if the primary front desk staff is unavailable.
• Customer Service & Patient Interaction - Provides excellent customer service by adhering to AIDET guidelines (Acknowledge, Introduce, Duration, Explanation, Thank You). Creates a welcoming and supportive environment for patients and visitors, ensuring clear, compassionate communication at every interaction.
• Team Collaboration & Front Office Support - Provides general assistance across the front office team, including check-in, check-out, scheduling, and other administrative duties as assigned by the Practice Manager. Maintains flexibility in responding to shifting needs and patient volumes.
• Confidentiality & Compliance - Ensures strict patient confidentiality, comply with HIPAA and all clinic policies. Supports the hospital's mission, vision, values, and procedures.
• Shift & Schedule Flexibility - May be required to work extended hours, evenings, weekends, or holidays based on clinic hours and operational needs. Must be adaptable to schedule changes or varying shifts as dictated by patient volume or staffing needs.

Qualifications

• Education Required: High school diploma or equivalent. Copy of diploma/GED must be provided upon hire.
• Experience Required: Minimum of 1 year in customer service or administrative support role. Basic experience with computers, phone systems, and data entry.
• Other Skills and Knowledge: Proficiency in basic office technology (computers, multi-line phone systems, scanners, fax machines), understanding of insurance verification, billing regulations, and medical terminology, knowledge of filing procedures and accurate record documentation, ability to perform a variety of tasks in a fast-paced, multitasking environment without loss of efficiency.
• Personal Traits And Aptitudes: Demonstrates a positive, tactful, and professional demeanor, able to work both independently and collaboratively as part of a team, comfortable working with culturally diverse populations, maintains patient confidentiality and adheres to HIPAA guidelines, flexible and composed when transitioning between tasks or handling changing priorities.