Front Desk Office Assistant Primary Care Clinic

About the role

Facilitates medical record requests accurately and timely.

Assists with daily closing procedures.

Greets and directs patients in a friendly, welcoming, and timely manner.

Demonstrates knowledge of department policies and procedures to assist patients appropriately.

Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.

Consistently responds to patient requests in a timely and professional manner.

Collections required documents such as insurance cards and photo IDs for encounters.

Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.

Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely.

Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.

Collections copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.

Establishes patient payment plans as required by department policy.

Processes patient referrals accurately and timely.

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Greets and directs patients in a friendly, welcoming, and timely manner.
• Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Consistently responds to patient requests in a timely and professional manner.
• Collections required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely.
• Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
• Collections copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

Requirements

• High School Grad or Equiv
• 1+ years related experience in medical office clinic (Preferred)

Qualifications

• Physical Requirements: (Please click the link below to view work requirements)
• Physical Requirements

Skills

• Excellent communication skills
• Knowledge of medical office procedures

Benefits

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift Day (United States of America)

Pay

$16.97 - $27.15

Address

11 Salt Creek Ln, Hinsdale, IL 60521

Contact Information

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.