OFFICE SUPPORT STAFF - CROOK COUNTY

Summary/Objective

The Office Support Staff provides administrative/clinical support to patients and the treatment team. The Office Support Staff is the first point of contact for visitors to the facility, providing information and maintaining positive relationships with referral sources and community partners.

Essential Functions

• Answer multi-line phone system
• Schedule clients for appointments
• Inform clients of required documentation needed for their appointments
• Ensure patients complete all paperwork, and all intake/discharge processes are completed
• Process client contact and insurance information changes
• Provide administrative support for all written correspondence
• Process payments from clients
• Prepare and complete office reports/projects as assigned by supervisor specific to job position (e.g., prebilling and insurance audits)

Competencies

• Crisis management
• Able to work with multiple staff, clients, and agencies
• Proficiency with Microsoft Office Software: Outlook, Word, Excel
• Able to meet tight deadlines under pressure
• Organization skills
• Able to work both independently and as part of a team
• Practical oral and written communication skills
• Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values

Supervisory Responsibility

This position has no direct supervisory responsibilities but may serve as a coach and mentor for other positions in the organization.

Work Environment

This job operates in a residential facility environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones. Physical demands include regular use of standard office equipment, talking or hearing, close vision, adjusting focus, lifting files, opening filing cabinets, and bending or standing on a stool as necessary.

Physical Demands

This job operates in a residential facility environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones. Physical demands include regular use of standard office equipment, talking or hearing, close vision, adjusting focus, lifting files, opening filing cabinets, and bending or standing on a stool as necessary.

Required Education, Experience, Or Eligibility

• High School Diploma or GED
• Must possess and maintain a valid driver’s license
• Must obtain and maintain valid certifications for the following training within the first 30 days of employment. (Training for certification will be offered in the house)
• CPR / First Aid
• Mental Health First Aid
• MANDT

Preferred Education And Experience

• Two or more years working with people experiencing mental illness and substance use problems
• Two or more years working with people who are actively experiencing a crisis
• Two or more years working with people in a residential service environment

EEO Statement

Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.