OFFICE SUPPORT STAFF - Campbell County Clinic

Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence. We are committed to providing opportunities that help staff grow and enhance their skill sets through on-the-job training, professional development, coaching, and career pathways.

About the Role

The Office Support Staff provides administrative and clinical support to patients and the treatment team. This role is the first point of contact for visitors to the facility, providing information and maintaining positive relationships with referral sources and community partners.

Responsibilities

• Answer multi-line phone system
• Schedule clients for appointments
• Inform clients of the required documentation needed for their appointments
• Ensure patients complete all paperwork and all intake/discharge processes are completed
• Process client contact and insurance information changes
• Provide administrative support for all written correspondence
• Process payments from clients
• Prepare and complete office reports/projects as assigned by the supervisor (e.g., prebilling and insurance audits)
• Other duties as assigned

Skills

• Crisis management
• Ability to work with multiple staff, clients, and agencies
• Proficiency with Microsoft Office Software: Outlook, Word, Excel
• Able to meet tight deadlines under pressure
• Organization skills
• Ability to work both independently and as part of a team
• Practical oral and written communication skills
• Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values

Work Environment

This job operates in a residential facility environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.

Physical Demands

The employee must be able to talk or hear and have specific vision abilities including close vision and the ability to adjust focus. The role requires the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Schedule

This is a full-time position, Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand. The employee may be on call as needed.

Travel

Some travel is required for this position.

Requirements

• High School Diploma or GED
• Must possess and maintain a valid driver’s license
• Must obtain and maintain valid certifications for the following training within the first 30 days of employment (training will be provided in-house):
  • CPR / First Aid
  • Mental Health First Aid
  • MANDT

Preferred Qualifications

• Two or more years working with people experiencing mental illness and/or substance use problems
• Two or more years working with people who are actively experiencing a crisis
• Two or more years working with people in a residential service environment