Medical Office Support Staff

About the role

The Medical Office Support Staff (MOSS) provides medical office support for all Ozark Center offices. They greet and assist individuals while ensuring the office runs effectively and smoothly, balancing client and provider needs. They perform and maintain medical office duties and demonstrate a warm, welcoming, empathic, and hopeful attitude, conveying a philosophy of dual recovery. MOSS provides services to individuals impacted by a variety of behavioral health issues, recognizing that the individuals served often have experienced trauma that affects their development and adjustment.

Education

• High School Diploma or equivalent

Work Experiences

• Must be able to effectively, courteously, and professionally deal with the public both verbally and in writing
• Working knowledge of computer applications such as Excel and Word

Responsibilities

• Receives incoming phone calls, checks voice mail, and distributes phone messages as applicable
• Maintains electronic scheduling calendar for follow-up appointments and reschedules appointments as needed
• Collects payments for services rendered at the time of appointment
• Follows HIPAA standards in securing protected health information
• Enters data accurately and timely
• Performs all other duties as assigned

Physical Requirements

• TB test upon hire
• Occasional lifting up to 20 pounds
• Requires normal range of hearing and manual dexterity sufficient to operate a keyboard, telephone, photocopier, and other office equipment as needed
• Sufficient sensory-motor dexterity to complete motor skill tasks, including vision, hearing, and speech
• Requires prolonged sitting, frequent standing, bending, and stooping