Medical Office Support Staff

About the role

The Medical Office Support Staff (MOSS) provides medical office support for all Ozark Center offices. They greet and assist individuals while ensuring the office runs effectively and smoothly, balancing client and provider needs. The MOSS demonstrates a warm, welcoming, empathic, and hopeful attitude, conveying a philosophy of dual recovery. They provide services to individuals impacted by a variety of behavioral health issues, recognizing that many have experienced trauma that affects their development and adjustment.

Education

High School Diploma or equivalent.

Preferred Qualifications

• 1 year of medical office experience or billing experience.

Responsibilities

• Receive incoming phone calls, check voicemail, and distribute phone messages as applicable.
• Maintain electronic scheduling calendar for follow‑up appointments and reschedule appointments as needed.
• Collect payments for services rendered at the time of appointment.
• Follow HIPAA standards in securing protected health information.
• Enter data accurately and timely.
• Perform all other duties as assigned.

Physical Requirements

• TB test upon hire.
• Occasional lifting up to 20 pounds.
• Normal range of hearing and manual dexterity sufficient to operate a keyboard, telephone, photocopier, and other office equipment as needed.
• Sufficient sensory‑motor dexterity to complete motor‑skill tasks, including vision, hearing, and speech.
• Prolonged sitting, frequent standing, bending, and stooping.