Office Support Specialist – Experienced Administrative Focus

Department: Office SupportLocation: NHQCompensation: $18.00 - $20.00 / hour Description 📍 Location: National Headquarters – Lee’s Summit, MO (In Person) 💲 Pay: $18.00–$20.00/hour (based on experience) 🕗 Schedule: Tuesday–Saturday | 9:00 AM–6:00 PM 📋 Full-Time | W-2 Are you an experienced administrative professional who knows how to keep an office moving? Aspen Contracting is looking for an organized, detail-oriented Office Support Specialist to join our National Headquarters team. This position is a strong fit for someone who already has experience in administrative support, office operations, customer records, data entry, documentation, invoicing, insurance-related paperwork, claims processing, or other detail-oriented administrative work. You’ll be supporting customer and job files, communicating with customers and insurance and mortgage companies, processing documentation, preparing invoices and paperwork, and coordinating with multiple departments to keep projects moving. Experience in roofing, construction, restoration, insurance, property claims, or a similar industry is a plus. We can train you on Aspen’s specific processes and systems, but we are looking for someone who is already comfortable working in an office environment and understands the importance of accuracy, organization, follow-through, and deadlines. Our office is collaborative, fast-paced, and highly organized. Team members communicate frequently, support one another, and take ownership of their work to keep projects moving efficiently. What You’ll Do Manage high-volume incoming and outgoing phone calls and emailsMaintain accurate customer and job recordsEnter and update information in company systems and databasesReview and maintain customer files, job documentation, and administrative recordsPrepare and process invoices, customer paperwork, and internal documentationCreate and send invoices to customers and insurance companiesPrepare and send mortgage endorsement packetsFollow up with customers, insurance companies, mortgage companies, and other partiesTrack outstanding information, documentation, and follow-up itemsReview paperwork for accuracy and identify missing or inconsistent informationProcess administrative forms and internal documentationCommunicate with multiple departments to keep projects moving forwardResearch and resolve routine documentation or file discrepanciesAssist with new location setup and other administrative projects as neededWhat We’re Looking For Previous experience in administrative support, office administration, office coordination, operations support, or a similar roleExperience working with customer records, job files, documentation, data entry, or file managementStrong proficiency with Microsoft Word, Excel, Outlook, and emailStrong attention to detail and accuracyExcellent organizational and multitasking skillsAbility to manage multiple priorities and deadlines without losing track of detailsStrong written and verbal communication skillsStrong follow-through and accountabilityAbility to identify problems, research information, and determine appropriate next stepsComfortable working with confidential or customer-related informationAbility to learn new systems, processes, and terminology quicklyComfortable working independently while also collaborating closely with a team Experience That’s a Plus Experience in any of the following areas is highly valued: Roofing or constructionInsurance or property claimsRestorationInsurance documentationClaims processingMortgage or lien documentationInvoicing or billingAccounts receivable / accounts payableCustomer or job file managementProject or operations coordinationProperty managementContractor or construction office administrationCRM or ERP systemsHigh-volume administrative or customer service environmentsTraining You do not need to already know Aspen’s specific systems or processes. However, this position is best suited for someone who already understands administrative work, documentation, organization, customer communication, and follow-through. We’ll train you on Aspen’s processes, systems, and industry-specific terminology. We’re looking for someone who can take that training and apply it quickly and independently. What We Offer What We Offer $18.00–$20.00/hour (DOE)Weekly payHealthcare benefits after 60 days401(k) eligibility after one yearPaid Time OffStable, full-time employmentOpportunities for career growthApply Below!