Office Support Specialist

About Us

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Responsibilities

• Performs duties that are routine and clerical in nature.
• Processes new business applications and legal notices.
• Keeps accurate and current records of new business applications in designated systems that are accessible to others.
• Opens, sorts, and delivers daily mail to the appropriate person or department.
• Scans documents into designated systems that are accessible to others.
• Assembles and folds paperwork, stuffs envelopes, and prepares mailings.
• Weighs, meters, and prepares outgoing mail and packages for pick up or drop off at the post office.
• Performs special projects and other duties as assigned to support the underwriting department and the office.
• Seeks relevant information and answers to key questions from defined sources.
• Applies knowledge to help solve problems.
• Contacts other internal departments and team members.
• Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.

Requirements

• Good communication skills.
• Demonstrated ability to pay attention to details.
• Proficient use of various core systems, office and computer equipment, and software packages.
• High school diploma or equivalent.

Ideal candidates will also have:

• Ability to follow processes.
• Time management skills and the ability to meet deadlines.

Pay

The targeted hiring range for this role is $21.50 - $26.00 an hour. The base pay offered may vary depending on job-related knowledge, skills, credentials, and experience, as well as other factors such as the scope and location of the role.

Benefits

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more.
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions).
• Wellbeing Program, including onsite fitness studio.
• Paid Time Off – including holiday, vacation, and volunteer time.
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education).
• Paid parental leave.
• Bonus opportunities.

Western National believes in supporting balance between work and life by providing a flexible work environment, which includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs.