Office Support Clerk Senior - Personal Protection Order Office

Overview & Benefits

Oakland County is more than just a workplace. It is a place where you can make a real difference. As one of Michigan’s leading public service organizations, we are committed to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents. When you join our team, you become part of a mission-driven workforce guided by integrity, innovation, and a passion for public service. We offer competitive pay, comprehensive benefits, and the opportunity to do meaningful work that matters.

Apply today and help shape the future of Oakland County, where we are All Ways Moving Forward. For more information about Oakland County benefits and employee perks, please visit: https://www.oakgov.com/government/human-resources/benefits/new-hire

General Summary

Location: Pontiac, MI
Compensation: $41,241 - $55,256

What You'll Do

• Serve as a key point of contact for the public and law enforcement, providing exceptional customer service and accurate information with professionalism, tact, and diplomacy.
• Greet and assist visitors, answer inquiries, and help resolve questions by providing detailed information regarding department policies and procedures.
• Perform a variety of administrative and clerical support functions using Microsoft Office and department-specific software applications.
• Review, process, and maintain large volumes of electronic records with a high degree of accuracy and attention to detail.
• Search, retrieve, enter, verify, and update data to identify and correct errors, omissions, or discrepancies.
• Prepare, organize, and maintain documents, records, and files in accordance with departmental procedures.
• Support daily department operations by exercising sound judgment, identifying unusual situations, and taking appropriate action to resolve issues.
• Provide administrative support to an operational unit and assist with a variety of office functions as needed.
• Utilize countywide and department-specific technology systems to complete assignments efficiently and accurately.

Why You'll Love It Here

• Make a meaningful impact by assisting residents, employees, and stakeholders every day.
• Work in a collaborative and service-focused environment where professionalism and customer service are valued.
• Develop expertise in specialized systems, procedures, and departmental operations.
• Enjoy a role that offers variety, problem-solving opportunities, and the ability to work both independently and as part of a team.
• Build valuable administrative, technical, and customer service skills while supporting important public services.
• Join an organization committed to serving the community and delivering high-quality services to the public.

Minimum Qualifications

• Be a high school graduate OR have a certificate of successful completion of the General Educational Development (GED) Test.
• Have had at least two (2) years of full-time clerical work experience.
• Additional desirable qualifications include thorough ability to communicate in a clear, polite, and courteous manner, coursework, training, and/or experience in office support methods and technology, considerable knowledge of grammar, spelling, punctuation, and arithmetic, considerable ability to follow oral and written instructions, considerable skill and ability in operating a variety of office machines such as photocopiers, computer printers and fax machines, considerable ability to make routine decisions in accordance with departmental policies and procedures, considerable ability to utilize current word processing, spreadsheet, database, e-mail and Internet software.

Supervision Exercised

• Orients, trains, checks, and assigns work to student and office support personnel.

Essential Job Functions

• Greets, registers, and assists the public in filling out forms, questionnaires, and applications.
• Refers clients and forwards messages to proper parties.
• Provides in-depth information about the programs and services available through the Pretrial & Justice Services department, referring as needed to updated reference documents and fee listings.
• Responds to various public inquiries and complaints by phone and in person, using knowledge of the computer system and traditional paper files to research and retrieve information.
• Confers with co-workers as needed to provide complete responses.
• Performs document production.
• Composes and types general letters and memoranda from rough drafts, forms, or general instructions, involving the assembly of data from computer and paper file or record sources.
• Initiates and completes documents for formal approval, according to department procedures.
• Inputs text, data, and codes into computer database using correct printed source documents or scanned bar code information.
• Reviews information for accuracy and corrects as required.
• Conducts research when forms are incomplete, or data is unclear, and updates the information accordingly.
• Sorts, opens, and distributes in‑coming mail and departmental materials.
• Scans and use bar code information to locate and track documents on the computer.
• Schedules appointments or interviews by consulting a computer system or paper list, time schedule, or other record, or by contacting the appropriate parties.
• Addresses various forms, envelopes, packages, etc., using a personal computer and printer.
• Files various reports, documents, correspondence, etc., following standardized office procedures.
• Operates various office machines such as fax, computer printers, and duplicating equipment.
• Utilizes current countywide and/or department specific software to complete assignments.

Essential Mental & Physical Requirements

• Ability to communicate to accurately convey information, using tact and diplomacy.

Working Conditions

Work is performed in a typical office environment.

Important Note

The primary purpose of this job description is to set a fair and equitable salary range for this job classification. Generally, only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties and responsibilities will be assigned by the supervisor.