Office Support Associate (Accommodations Support Associate)

Location: Chicago, IL USA • Hybrid workplace

About the University of Illinois Chicago

UIC is among the nation’s preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university.

About the role

Coordinate peer note taker and assistive technology accommodation provision for qualified students with disabilities. Provide support for general office management as needed, including clerical and web content work.

Responsibilities

• Manage student requests for Peer Note Taker accommodations; identify, prepare, and monitor volunteer Peer Note Takers.
• Coordinate communication between DRC and Technology Solutions to support the check-out of Assistive Technology (AT) software and hardware.
• Support with clerical functions of the office, including but not limited to answering phones, scheduling student appointments and updating content on website.
• Conduct research on national trends and best practices for note taking supports, including maintaining knowledge of newest technology solutions to support lecture capture, speech-to-text and text-to-speech technology.
• Perform other related duties and participate in special projects as assigned.

Requirements

• High school diploma or equivalent.
• Any one or combination totaling eighteen (18) months from the following categories:
  • College coursework in any curriculum (30 semester hours equals one year / 12 months; Associate’s Degree / 60 semester hours equals eighteen months).
  • Work experience performing office/clerical activities, including the use of computer systems.

Preferred Qualifications

• Knowledge of Section 504 and 508 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, the ADA Amendments Act of 2008, and the Illinois Information Technology Accessibility Act.
• Strong verbal and written communication skills; analytical, organizational, and Microsoft Office skills.
• At least one year of experience working with learners with disabilities.
• Understanding of the role of assistive technology in disability services.
• Fluency with cloud-based information management systems such as Google Sheets and Box.
• Excellent oral and written communication skills; ability to multi-task and perform in a high-paced environment.
• Ability to professionally handle feedback and complaints.

Benefits

• Health, Dental, Vision, Life Insurance
• Retirement Plan
• Paid time Off
• Tuition waivers for employees and dependents

Pay

$25.65 / hour

Schedule

8:30 AM – 5:00 PM, Days