Office Support Assistant IV

Position Overview

This position provides administrative and clinical support to Orthopaedic surgeons and their teams. Build and grow credibility, relationships with clinical, teaching and research faculty and staff to ensure optimal outcomes. Assist with department strategies while supporting various teams to ensure long-term success. Assist with various clinical, teaching and research administrative responsibilities including but not limited to maintaining curriculum vitae and tracking Continuing Medical Education hours, conference schedules, reporting academic achievements, membership renewals, physician calendaring and project management. Optimize and support the workflow of patient care within an outpatient clinic to enhance the overall quality of the patient experience.

Responsibilities

• Build and grow credibility, relationships with clinical, teaching and research faculty and staff to ensure optimal outcomes.
• Aid in department strategies while supporting various teams to ensure long-term success.
• Assist with various clinical, teaching and research administrative responsibilities including but not limited to maintaining curriculum vitae and tracking Continuing Medical Education hours, conference schedules, reporting academic achievements, membership renewals, physician calendaring and project management.
• Optimize and support the workflow of patient care within an outpatient clinic to enhance the overall quality of the patient experience.
• Handle diverse patient requests and inquiries, ranging from healthcare concerns and information about their healthcare clinicians to scheduling or modifying care appointments, managing paperwork (work excuses, orders, FMLA, etc.), and addressing other non-emergent needs.
• Relay/triage patients’ messages and concerns independently and effectively to care team.
• Schedule all surgeries and coordinate equipment needed for surgery with operative staff and vendor representatives.

Requirements

• High school diploma or equivalent and at least 5 years of experience from which comparable knowledge and skills can be acquired is necessary.

Qualifications

• Commitment and Passion
• Transparency
• Initiative for Action
• Ownership/Accountability
• Positive Energy/Inspire Others
• Delegation and Empowerment
• Teamwork focus
• Creativity and Innovation
• Strategic Planning
• Problem Solving

Skills

• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively
• Strong organizational and time management skills
• Proficiency in Microsoft Office Suite
• Knowledge of medical terminology and hospital operations

Benefits

• Medical
• Dental
• Vision
• Retirement
• Paid time off
• Short- and long-term disability
• Paid parental leave
• Paid caregiver leave
• Education fee discounts

Pay

• Salary Range: $15.10 - $20.75 hourly

Schedule

• Monday – Friday 8:00 a.m. – 5:00 p.m. With the ability to be flexible when needs arise.