Office Supervisor

About the role

Manage all aspects of the customer service department to ensure efficiency.

Responsibilities

• Oversees workflow of office staff and ensures customer needs are met.
• Manages daily transactions related to customer billing, inventory, credit memos, and special billings.
• Reviews and approves replenishment, inventory, and credit adjustments.
• Solves escalated customer service issues and advises appropriate management.
• Maintains accurate inventory levels of office supplies and Zebra labels, invoices, toner.
• Ensures office equipment is in good working order.
• Manages performance and training of customer service staff.
• Complies with performance management system and monthly quality and safety training.
• Ensures adequate coverage of the department and schedules customer service hours.
• Manages time off database and submits department payroll hours.
• Acts as a point of contact for new customers to foster strong relationships.
• Takes initial delivery orders, coordinates delivery dates, and sets up installations.
• Organizes company functions like holiday parties and summer outings.
• Processes equipment orders and sends to appropriate warehouses.
• Communicates new product information to customers and internal departments.
• Processes Non-Food Purchase orders.
• Updates Business Activity Monitoring (BAM) alerts and customer information as needed.
• Manages special projects as assigned.

Requirements

• Associates degree in business administration, accounting, or related field.
• Equivalent experience may be considered in lieu of formal education.
• Minimum of three (3) years experience in customer service, billing, inventory control, or warehouse administration.
• Minimum of two (2) years experience in formal supervision or informal leadership role, including coaching and providing work direction.
• Proficiency in computer applications including Microsoft Office, Lotus Notes, and Warehouse Management System (WMS).
• Demonstrated analytical, problem-solving, and decision-making skills.
• Excellent verbal and written communication skills.
• Ability to foster strong working relationships.
• Excellent organizational skills, handling changing priorities and concurrent deadlines.
• Ability to lead by example and foster a team approach.

Qualifications

• Must be able to work in an office environment.
• May occasionally be exposed to warehouse conditions.

Skills

• Customer Service
• Inventory Control
• Financial Management
• Team Leadership
• Problem Solving
• Communication

Benefits

• Equal Employment Opportunity Employer
• E-Verify Participation
• Reasonable Accommodations for Applicants with Disabilities

Pay

Details of pay are not specified in the job posting.

Schedule

Details of schedule are not specified in the job posting.