Office Supervisor

Location: Mt. Juliet, TN, USA

About the role

We’re looking for a bright, energetic Office Supervisor to join our Havertys Team. Advance your career with Havertys, the most established Furniture Retailer in the industry. You’ll thrive in our team environment where our focus is always superior Customer Service, Integrity, Quality, and Teamwork.

Responsibilities

• Supervise and perform all functions in the Guest Services Office.
• Assist with duties required of the Office Coordinator as needed.
• Communicate and train any changes to company policy and procedures for the Guest Service Office.
• Ensure the Guest Service Office is always staffed sufficiently.
• Answer incoming calls, distribute calls/messages, and manage store voicemail.
• Handle customer complaints, initiate and follow up on existing customer service tickets.
• Complete daily opening and closing procedure checklists.
• Maintain office supplies and office machines.
• Perform regular audits of the store operations as stated in the Quarterly Audit Checklist.
• Assist manager with inventory.
• Process AP functions: merchandise and expense invoices, RTVs, purchase orders, special orders, etc.
• Make or ensure bank deposits are made daily by management.
• Create and process employee sales.
• Process I9 Verifications.
• Maintain and approve time records for hourly team members.
• Ensure timecards are submitted for approval.
• Assist with hiring, performance reviews, and coaching for all Office Assistants.
• Conduct new employee orientations.
• Ensure HR posters are current and accounted for.
• Ensure OSHA logs and postings are current.
• Maintain the HAZCOM book and any applicable updates and training needed.

Requirements

• High school diploma or general education degree (GED); or 1-3 years related experience and/or training; or equivalent combination of education and experience.
• 1-3 years of experience in an office environment and customer service preferred.
• General computer skills with knowledge of Microsoft Word, Excel, and O365 preferred.
• Strong math, communication, and customer service skills.
• Highly organized with the ability to multitask.
• Able to follow oral and written instructions and work independently with discretion.

Work Environment

• Beautifully appointed showrooms with a 140-year company heritage.
• Fast-paced environment, customer-focused, business professional dress code.
• Work weeks typically include Monday – Friday, occasional weekends.
• Stores are open 10 am – 7 pm Monday – Saturday and 12 pm – 6 pm Sunday.

Physical Demands

• Frequently required to stand, walk, sit, use hands to handle or feel, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.
• Must regularly lift and/or move more than 20 pounds occasionally.
• Reasonable accommodation may be considered to enable individuals with disabilities to perform the essential functions.

Pay

$18.00 per hour. Team members have the flexibility to draw pay between pay cycles with our Daily Pay Program.

Benefits

• Paid comprehensive training.
• 401K program with a company match of 4%.
• Generous benefits package with premier medical, dental, and vision partners.
• Paid time-off includes vacation, sick time, personal days, company holidays.
• Ability to advance within the company if desired.
• Opportunities to give back to the community.
• Substantial associate discount on our quality merchandise.
• Bonus program for Team Member Referrals.
• Educational financial assistance.
• Complimentary health and wellness program.