Office Staff - BILINGUAL in CHINESE and ENGLISH

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Responsibilities

• Provide customer service by responding to inquiries and offering professional assistance.
• Process orders, ensuring accuracy and timely updates in the system.
• Verify logistics and warehouse-related data, including shipping documents, airway bills (AWB), and inventory records, to ensure accuracy.
• Cook with the warehouse team to ensure smooth inbound, outbound, and distribution processes.
• Track shipment progress and provide real-time updates to customers or internal teams.
• Organize and maintain relevant documents and records to ensure compliance with company policies and regulations.
• Assisting with daily office operations, such as ordering office supplies and maintaining a well-organized work environment.
• Perform other tasks assigned by management.
• Handle administrative tasks in the logistics and warehouse office, including but not limited to:
• Organizing and filing logistics and customer-related documents such as invoices, bills of lading, and packing lists. Assisting in report preparation, including shipment statistics, inventory reports, and irregularity reports.
• Managing bookkeeping tasks, including expense verification, invoicing, recording accounts receivable and payable, and ensuring financial data accuracy.
• Managing and updating internal system data to ensure real-time information synchronization.
• Providing administrative support within the department, such as scheduling meetings, preparing internal documents, and handling correspondence.
• Coordinating internal and external communications to facilitate effective interactions between customers, carriers, customs brokers, and warehouse teams.

Qualifications

• Bilingual proficiency
• Experience in logistics and warehouse operations
• Strong organizational and attention to detail skills
• Excellent communication and customer service skills
• Proficiency in Microsoft Office Suite

Skills

• Customer service
• Order processing
• Data verification
• Warehouse operations
• Administrative support
• Communication and coordination

Pay

Compensation: $20.00 per hour

Who We Are

Established in 2013 in Los Angeles, California, Xchange Logistics has experienced rapid growth from a small freight forwarding company with 3 employees to a global network serving international clients in 130 countries. We prioritize delivering top-tier supply chain solutions at competitive rates by promoting collaboration among shippers, agents, carriers, importers, and other service providers. Our expertise covers a range of industries, including Automotive, Engineering & Manufacturing, FMCG, Chemicals, Life Science & Healthcare, Perishable, Public Sector, Semi-conductor, and Technology.