Office Specialist (Licensing)

About the role

The Utah Division of Professional Licensing (DOPL) is hiring a Licensing Specialist. In this role, your primary focus will be reviewing applications to evaluate applicant qualifications and independently determine licensing eligibility in alignment with state laws and regulations.

Responsibilities

• License Processing: Review, evaluate, and process license applications accurately and efficiently. Ensure compliance with all applicable laws, administrative rules, policies, and procedures. Review criminal history background information when necessary.
• Customer Service: Respond to inquiries from the public via phone, email, and in person. Provide clear and concise information regarding licensing requirements and processes.
• Regulatory Knowledge: Maintain a comprehensive understanding of licensing laws, rules, and regulations. Stay up-to-date on industry trends and regulatory changes.
• Administrative Duties: Accurately enter and verify data into agency software systems. Draft clear and concise correspondence and other documents using proper grammar, spelling, and punctuation. Utilize strong computer skills to efficiently and effectively complete tasks.

Qualifications

• At least 1 year of demonstrated professional experience reviewing applications to independently determine eligibility and evaluation of applicant information against established qualifications.
• 2+ years of experience in a public-facing customer service role.
• 2+ years of experience working in an office performing clerical duties.
• 2+ years of experience producing professional communications, such as letters and emails, and responding timely to written inquiries with clarity and accuracy.
• 1+ years working with Microsoft Word and Excel, and/or Google Drive, Docs, sheets.

Benefits

In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah, click here. Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

Supplemental Information

• Job classification: Office Specialist I (#11020).
• A position's eligibility for remote work is established by agency management and is subject to change at their discretion at any time and for any reason.
• Effective July 1, 2021, in-state work rules require all work to be performed while physically within the state’s borders.
• As a condition of employment with the Department of Commerce, employees shall receive compensatory time off in lieu of payment in cash for all overtime worked under the Fair Labor Standards Act (FLSA).
• DHRM rules apply for promotions/transfers.
• Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc. Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.