Office Specialist

HCA Healthcare · Colonial Heights, VA · 6 days ago

On-siteAdministrative$16.02–$22.43/hrFull-time

Hourly wage estimate: $16.02 - $22.43 per hour. Factors such as skills, experience, and comparison to other employees in the role may influence the actual salary.

About the Role

At HCA Healthcare, we are committed to caring for patients with purpose and integrity. Join Appomattox Imaging as an Office Specialist and help deliver a positive patient experience.

Responsibilities

Answer all incoming phone calls (customer and/or informational) promptly and courteously, respond to voice mail messages, and redirect calls to the appropriate person.
Navigate payer systems and websites to determine coverage and patient financial responsibility.
Verify insurance and determine patient financial responsibility.
Collect co-pays appropriately.
Update patient demographics (e.g., address, phone numbers).
Obtain and/or ensure pre-authorization/medical necessity for procedures.
Run state license checks and OIG sanctions checks on providers; relay documentation.
Use the center’s IT systems to schedule, reschedule, and register patients for procedures.
Manage the release of information to providers and patients in compliance with HIPAA.
Run day-end reports from Meditech for unresolved items.
Access patient records and provide HIPAA-compliant release of PHI.
Scan, file, and manage paper documentation.
Fax or phone results as indicated.
Provide appropriate patient preparation materials and instructions; log dispensing.
Sort incoming mail; process correspondence, including credit card payments and payment plans.
Problem-solve to enhance the patient experience, even in the presence of barriers.
Complete outbound calls, such as appointment reminders, missed appointment recovery, and patient scheduling.
Coordinate and/or participate in the orientation and training of new staff under the guidance of the Center Director.

Requirements

One year of customer service experience; experience in a medical environment involving patient registration and health plan benefits is preferred.

Skills

Knowledge of data entry techniques.
Ability to learn various IT platforms to accomplish duties.
Understanding of health insurance benefits and ability to explain them.
Effective communication with patients, referrers, insurance providers, and billing offices.
Proficiency with computers, 10-key calculators, fax machines, and photocopiers.
Strong organizational skills.
Ability to establish and maintain effective working relationships with staff, referral sources, and patients.
Ability to maintain confidentiality.

Benefits

Appomattox Imaging offers a total rewards package that supports health, life, career, and retirement for colleagues. Available plans and programs include:

Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
Wellbeing support, including free counseling and referral services.
Time away from work programs: paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
Savings and retirement resources: 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
Education support: tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Additional benefits: fertility and family-building support, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

Note: Eligibility for benefits may vary by location.

About the Facility

Appomattox Imaging Center is a top-tier, free-standing imaging center located in Colonial Heights, serving Chester, Chesterfield County, Dinwiddie, Emporia, Ft. Lee, Prince George County, Hopewell, Petersburg, and surrounding areas. The site is American College of Radiology (ACR) accredited and meets Mammography Quality Standards Act (MQSA) guidelines. It is known for its warm, caring staff.