Office Specialist – Access Nebraska Document Imaging (ANDI) Center - Omaha

Make a difference for Nebraskans every day in the Access Nebraska Document Imaging (ANDI) Center in Omaha.

About the role

As an Office Specialist, you will play a critical role in supporting programs that help Nebraskans access Economic Assistance, Medicaid, and Long-Term Care services. Your work behind the scenes helps ensure that important documents and applications are processed accurately and efficiently so individuals and families can receive the support they need.

Schedule

The ANDI Center offers a variety of work shifts between 1:00 a.m. and 5:00 p.m. Current opening: Monday–Friday, 8:00 a.m.–5:00 p.m.

Responsibilities

• Preparing, sorting, scanning, and indexing documents with accuracy and attention to detail
• Processing Economic Assistance and Medicaid applications in a timely manner
• Updating and maintaining information in state computer systems
• Preparing and sending correspondence to applicants
• Contacting clients to obtain information needed to process applications
• Assisting with document storage and records destruction
• Reviewing records, reports, and documents to verify completeness and accuracy
• Supporting staff and supervisors by providing information needed for program decisions

Requirements

Minimum Qualifications:

• Coursework/training in administrative/office support functions, procedures, and methods including the operation of personal computers and office equipment; research; or areas related to the programs and functions of the employing agency.
• OR Experience in customer service or public contact; or applying criteria/regulations; and/or performing administrative/office/secretarial support work including use of personal computers and office equipment.

Skills

Ideal candidates will demonstrate the ability to:

• Communicate effectively in person, by phone, email, and written correspondence
• Maintain accurate records and documentation
• Proofread and identify errors in documents and information
• Understand and apply policies, procedures, and program requirements
• Prioritize work and meet deadlines
• Maintain confidentiality and professionalism
• Learn agency programs, systems, and organizational processes
• Work effectively as part of a team while supporting agency goals

Benefits

• Stable employment with the State of Nebraska
• Career growth, training, and professional development opportunities
• Tuition reimbursement programs
• Retirement plan with a 156% match on the first 4.8% contributed
• 13 paid holidays each year
• Generous vacation and sick leave accruals
• Comprehensive benefits package
• A supportive team environment focused on service and collaboration
• The opportunity to make a meaningful impact in the lives of Nebraskans

Pay

$17.642 per hour