Office Specialist 2

About the role

The Oregon Department of Human Services is seeking an Office Specialist 2 to support the licensing and regulatory functions for Developmental Disabilities (DD) and Adults and People with Disabilities (APD).

Responsibilities

• Provide administrative and technical support to ensure accurate records, timely communication, and operations.
• Organize and prioritize work independently within established agency procedures.
• Enter, update, and retrieve information using computer systems.
• Communicate effectively with staff, providers, and the public via phone, email, TEAMS, and written correspondence.
• Manage physical and digital records in accordance with retention policies.
• Prepare and organize investigation documents for electronic storage.
• Review forms and documents for completeness and accuracy.
• Process record requests from Surveyors and Policy Analysts in a timely, compliant manner.
• Help with yearly audits by keeping things organized and providing needed documents.
• Aid in Salem office operations, including answering phones and managing office supplies.
• Maintain strict HIPAA confidentiality standards.
• Monitor and maintain the CALMS database, ensuring accurate tracking and correcting data as needed.
• Respond to information requests and recommend system improvements.
• Support policy processes by assisting with procedures, systems, and forms.

Requirements

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents.
• An associate degree in any field.
• An equivalent combination of education and experience.

Essential Attributes

• Experienced in office administrative and clerical support, delivering excellent customer service with timely, accurate information.
• Experience organizing work, prioritizing tasks, and making independent decisions within established guidelines.
• Demonstrated computer literacy skills and reading comprehension skills.
• Experience entering, updating, and managing data accurately in computer systems.
• Experience communicating clearly and professionally with staff, providers, and the public by phone, email, and written correspondence.
• Experience managing physical and digital records in accordance with retention and confidentiality requirements.

Benefits

• Annual salary increases (until you reach the top of the listed salary range).
• Awesome benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ and Oregon National Guard Preference Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference.