Office Specialist 2

About the role

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

As an Office Specialist 2, you will support important work by guiding and connecting community members with essential services. If you value staying organized, supporting a team, and helping create well-being for everyone, this could be the role for you.

Responsibilities

• Provide administrative support to agency staff and supervisors.
• Answer calls, address inquiries, coordinate schedules, and direct individuals to services and resources.
• Ensure compliance with laws, rules, and policies regarding payments, documents, and information.
• Handle administrative tasks including data entry, case management tasks, and record-keeping.
• Manage incoming and outgoing mail and packages.
• Distribute negotiable items, maintaining and auditing records to prevent discrepancies.

Minimum Qualifications

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents.
• Or an associate degree in any field.
• Or an equivalent combination of education and experience.

Essential Attributes

• Experience using multiple computer screens to run multiple computer programs simultaneously.
• Experience using attention to detail to complete tasks accurately.
• Experience providing customer service that goes beyond customer expectations.
• Experience adapting with ease to evolving circumstances, deadlines, and priorities.
• Experience using computer systems or databases, including Microsoft Office programs, to file, organize, and retrieve data.
• Experience building trusting relationships with internal and external partners and customers.

Working Conditions

• Duties for this role will be performed in the local office.
• The work schedule is Monday to Friday, 8 am to 5 pm PT.
• You may interact with individuals experiencing trauma or emotional distress, and there may be times when individuals have difficulty managing their emotional responses.
• You may encounter situations requiring quick decision making to ensure your safety or the safety of others.
• Substantial time will be spent in a stationary position while operating a computer.