Office Services Site Supervisor - Second Shift

About the role

Lead the afternoon/evening operations of a high-volume mail production facility, supervising a team of up to eight employees in inbound mail processing, document scanning and imaging, print production, and outbound mail preparation. This hands-on leadership position ensures daily production requirements are completed accurately, efficiently, and on schedule while maintaining established quality, security, and safety standards.

Responsibilities

• Lead, direct, and support a second-shift production team of up to eight employees.
• Coordinate daily workflow and assign employees based on production volume, priorities, staffing, and deadlines.
• Oversee the opening, sorting, preparation, and scanning of incoming mail and documents.
• Ensure scanned documents meet established image quality, indexing, and processing standards.
• Oversee print production, including the printing, preparation, insertion, metering, and mailing of outbound correspondence.
• Monitor production throughout the shift and adjust staffing or workflow as needed to meet service-level and completion requirements.
• Perform quality-control checks and ensure employees follow established procedures and client requirements.
• Troubleshoot routine equipment, workflow, and production issues and escalate problems when appropriate.
• Maintain accurate production counts, shift reports, quality records, and other required documentation.
• Train and coach employees on operating procedures, equipment, quality expectations, and productivity standards.
• Provide ongoing performance feedback and address attendance, conduct, and performance concerns in accordance with company policies.
• Ensure proper handling and protection of confidential and sensitive documents.
• Maintain an organized, safe, and professional production environment.
• Coordinate with first-shift leadership to ensure effective shift handoffs, communication of priorities, and resolution of outstanding work.
• Communicate production status, staffing issues, equipment problems, and other operational concerns to management.
• Assist directly with production activities when necessary to meet deadlines or respond to unexpected workload.
• Support continuous-improvement efforts designed to improve productivity, quality, accuracy, and workflow efficiency.

Requirements

• High school diploma or equivalent required; associate degree or additional education preferred.
• Previous experience in a production, mail processing, document imaging, print, fulfillment, or similar operations environment preferred.
• Previous supervisory, team lead, or other demonstrated leadership experience strongly preferred.
• Ability to lead employees in a fast-paced, deadline-driven production environment.
• Strong organizational, problem-solving, and communication skills.
• Strong attention to detail and commitment to accuracy and quality.
• Comfortable using computers and learning production, scanning, print, and workflow software.
• Ability to prioritize multiple production requirements and respond effectively to changing workloads.
• Ability to maintain confidentiality when working with sensitive information.
• Dependable attendance and ability to work the assigned afternoon/evening schedule.

Physical Requirements

• Ability to stand and walk for extended periods during the shift.
• Ability to perform repetitive production tasks as needed.
• Ability to lift, carry, and move mail trays, paper, supplies, and packages weighing up to 40 pounds.
• Ability to work around production printers, scanners, inserters, postage equipment, and other mail-processing equipment.

Benefits

• Medical
• Dental
• Vision
• Short-term disability (STD)
• Long-term disability (LTD)
• Life insurance
• 401k
• Paid Time Off

Pay

$23.00 - $24.00 per hour

Schedule

Monday through Friday, 1:00pm – 11:00pm (Hours may vary throughout second shift)