Second Shift Supervisor
About the role
You know how to spot the details others miss—and you thrive on making things run smoother. Behind every spotless facility is someone who made sure it all ran smoothly — even when no one was watching. At City Wide Facility Solutions, that someone is our Second Shift Supervisor, also known internally as the Account Compliance Manager (ACM).
Responsibilities
- Act as the key on-site contact during evening operations, building relationships with Independent Contractors (ICs) and ensuring service quality.
- Conduct inspections, respond to customer requests and complaints, and coordinate seamless start-ups for new clients.
- Monitor account performance and ensure ICs are meeting expectations — recommending adjustments or changes as needed.
- Communicate proactively with the Facility Solutions Manager on nightly activities, site issues, or escalations.
- Uphold City Wide policies and ensure all work complies with client procedures and safety standards.
- Adapt across environments — you might oversee services in an office one night and a warehouse the next.
Requirements
- 3+ years of experience in multi-site supervision, operations, or janitorial services management.
- Ability to lead and influence independent workers.
- Great attention to detail, follow-up, and organizational skills.
- Strong written and verbal communication — you can hold others accountable while keeping relationships strong.
- A high school diploma (or equivalent experience); knowledge of Microsoft Office and mobile tech tools.
- Reliable transportation, valid driver's license, and a clean driving record — this is a field-based role.
Qualifications
- High school diploma (or equivalent experience)
- Knowledge of Microsoft Office and mobile tech tools
- Valid driver's license and clean driving record
Skills
- Leadership and influence
- Attention to detail
- Communication skills
- Organizational skills
Benefits
- Competitive compensation
- Benefit-rich package: medical, dental, vision, 120 hours of PTO, six paid holidays along with two paid floating holidays, Simple IRA with match, plus mileage reimbursement
- Daily visibility and collaboration with senior leadership — your voice matters
- Real room to advance
Pay
$44,000 Yearly Salary
$450 Monthly Vehicle Allowance
Schedule
4pm-1am Monday-Friday
Why City Wide?
We're not just in the building maintenance business — we're in the relationship business. Our team is dependable, positive, and committed to making things better every day. As a three-time nominee of the Best Places to Work award in Cincinnati and Dayton, and a recipient of the BBB Torch Award for Ethics, we invest in people who care deeply about their work.
What You'll Gain
- Competitive compensation
- Benefit-rich package: medical, dental, vision, 120 hours of PTO, six paid holidays along with two paid floating holidays, Simple IRA with match, plus mileage reimbursement
- Daily visibility and collaboration with senior leadership — your voice matters
- Real room to advance