Office Services/Production Lead

About the role

The Office Services / Production Lead plays a crucial role in overseeing day-to-day office services and production activities, serving as a bridge between clients and internal teams. This position is a stepping stone towards becoming a Site Supervisor, requiring strong leadership, excellent client service, and a commitment to operational excellence.

Responsibilities

• Serve as the primary point of coordination for daily office services and production activities.
• Delegate and prioritize production tasks across service specialists to ensure timely completion of client requests.
• Provide guidance, training, and support to team members while promoting accountability and service excellence.
• Afford assistance in resolving operational challenges, service interruptions, and escalated client concerns.
• Support Site Supervisors and management with workflow coordination, reporting, and process improvements.
• Model professional behavior and uphold all organizational standards, policies, and service expectations.
• Deliver exceptional customer service while acting as a trusted resource for clients and colleagues.
• Proactively communicate project status, deadlines, challenges, and resolutions.
• Ensure all client requests are completed accurately, professionally, and within established service levels.
• Respond promptly to inquiries and provide solutions-oriented support with a positive, "can-do" attitude.
• Build strong working relationships while maintaining a high level of professionalism and responsiveness.
• Carefully coordinate copy, print, scanning, binding, and finishing services.
• Review project instructions and ensure all deliverables meet quality standards and client specifications.
• Calculate production requirements and labor estimates for projects.
• Conduct quality control checks to ensure accuracy and consistency before delivery.
• Maintain knowledge of postal regulations and shipping procedures.
• Investigate and resolve delivery issues, damaged packages, and other service-related concerns.
• Support office operations through inventory management, supply distribution, and satellite copy room oversight.
• Coordinate office moves, furniture relocations, and facilities-related requests.
• Act as a liaison between clients, facilities teams, and building management.
• Assist with maintenance requests and ensure facility issues are communicated and addressed promptly.
• Provide professional reception coverage as needed.
• Greet visitors and guests in a welcoming and professional manner.
• Answer and direct calls, take accurate messages, and maintain reception area organization.
• Serve as an ambassador for both the client and organization through positive first impressions.
• Accurately track production volumes, billable activities, charges, logs, and operational metrics.
• Maintain documentation and reporting related to service delivery and operational performance.
• Ensure adherence to established operating procedures, best practices, and quality standards.
• Support continuous improvement initiatives and contribute ideas to enhance efficiency and client satisfaction.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 1-3 years of professional experience in office services, production services, copy/print operations, facilities, hospitality, records, or related service environment.
• Previous experience leading projects, coordinating workflows, or providing informal team leadership strongly preferred.
• Prior experience in a client-facing environment with a strong customer service focus.
• Working knowledge of Microsoft Office applications, including Outlook, Word, and Excel.
• Tech savvy a plus.

Skills & Competencies

• Demonstrated leadership potential and desire to advance into a Site Supervisor role.
• Strong organizational, prioritization, and time management skills.
• Excellent verbal and written communication abilities.
• Ability to effectively coordinate multiple projects and deadlines simultaneously.
• Strong attention to detail and commitment to quality.
• Problem-solving mindset with the ability to make sound decisions independently.
• Ability to adapt quickly to changing priorities and business needs.
• Professional demeanor with exceptional client relationship skills.
• Outstanding customer service and communication skills.

Physical Requirements

• Frequent standing, walking, bending, kneeling, lifting, and carrying materials throughout the workday.
• Ability to lift and move up to 40 pounds regularly.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Compensation

The Compensation range for this role is up to 31.25 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.