Office Services Lead

About the Role

The Office Services Lead is responsible for the inventory, maintenance, stocking, and presentation of product closets, ensuring optimal supply levels and a clean, organized environment. This role is a visible and integral part of Workplace Operations, requiring strong attention to detail, sound judgment, customer service, inventory discipline, and the ability to lead by example. The Storage Captain Lead manages daily organization, inventory control, stocking, maintenance, preparation, and presentation of assigned product closets and storage areas.

This is a lead team position. The associate must perform all core responsibilities, support team coverage when needed, and help ensure service level expectations are met while working closely with internal departments, associates, the mailroom team, and management.

Responsibilities

• Manage, organize, and maintain product closets and storage areas.
• Oversee inventory control, stocking, and supply ordering to ensure optimal levels.
• Prepare, track, and deliver products, supplies, and materials according to established processes.
• Provide exceptional customer service and department support.
• Maintain a clean, organized, and safe environment in storage areas.
• Lead by example, cross-train team members, and support adjacent Workplace Operations functions.
• Identify inventory gaps, supply needs, and process issues, escalating as appropriate.
• Enforce standards, follow processes, and maintain accurate records.
• Prioritize work and manage multiple requests efficiently.

Requirements

• Experience in inventory, stockroom, mailroom, facilities, office services, retail operations, or workplace support preferred.
• Strong attention to detail and organizational skills.
• Exceptional customer service and communication skills.
• Ability to follow processes, maintain records, and enforce standards.
• Ability to prioritize work and manage multiple requests.
• Ability to identify inventory gaps, supply needs, and process issues.
• Ability to work independently while escalating appropriately.
• Basic computer skills; experience with inventory logs, service requests, or tracking tools is a plus.
• Ability to cross-train and support adjacent Workplace Operations functions.

Physical Requirements

• Ability to stand, walk, bend, lift, push, pull, and move materials throughout the workday.
• Ability to lift and transport boxes, product, supplies, and copy paper in accordance with site safety guidelines.
• Ability to perform hands-on stocking, organization, delivery, pickup, and storage tasks.