Office Services Lead

About the role

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey. We are seeking a highly organized and customer-focused Office Services Lead to oversee the day-to-day delivery of office services operations within a leading law firm. In this role, you will lead a team of 3-5 employees, directing workflow across key service areas including reprographics (printing, scanning, and copying), reception, mail services, hospitality, and general office support. You will be responsible for ensuring service excellence, managing priorities, resolving operational issues, and building strong relationships with both clients and team members. The ideal candidate will have proven supervisory experience, strong communication and leadership skills, and a hands-on approach to supporting a growing team. Experience in office services, corporate reception, and reprographics is essential, as is the ability to manage multiple requests, maintain high quality standards, and thrive in a fast-paced, client-facing environment. This is an excellent opportunity for a service-driven leader who enjoys developing people, improving processes, and delivering an exceptional workplace experience. Location: Stanford Research Park, Palo Alto, CA. Contract: Permanent, full time.

Responsibilities

• Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures
• Communicate with direct reports, manager and client on job or deadline issues
• Immediately escalate operational problems or issues to Supervisor or Manager
• Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures
• Intake jobs by being able to interpret and understand all manners of client request, and coordinate workflow within the team, prioritizing jobs and delegating duties to associates