Office Services Associate

The Millennium Group (TMG) is an award-winning business process outsourcing firm specializing in print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. We are seeking an enthusiastic team player with a unique contribution to our 30+ years of success in the industry.

Responsibilities

• Consistently provide high levels of customer service while consulting customers in person at our shipping & receiving service desk or via phone or via email.
• Receive, count, and verify all incoming packages and mail, notating damage and discrepancies.
• Process, sort, and stage packages and mail for pick-up and delivery.
• Inspect deliveries for suspicious shipments.
• Ensure the accurate sorting and delivering of all incoming packages and other shipments to the proper recipient location through the tools provided.
• Research mail, packages, and other shipments addressed to unknown or unrecognized addresses.
• Utilize handheld scanners to deliver packages and obtain proof of delivery signatures.
• Pick up outgoing mail, packages, and boxes, using cart or, for larger items, hand truck or dolly.
• Prepare and package outgoing items for proper shipping.
• Prepare and process outbound courier shipments using computer or service provider's equipment.
• Utilize postage machine to properly meter outbound mail.
• Enter activity data in logs and maintain accurate records.
• Assist in maintaining office supplies inventory.
• Deliver office supplies and copy paper and stock conference rooms and print copy stations.
• Have good working knowledge of mail and computer basics.
• Completing other tasks as may be assigned by the Manager.

Qualifications

• High school diploma or equivalent.
• Strong communication and customer service skills required.
• Minimum 2-year customer service and office related experience preferred.
• Intermediate computer skills required.
• Postage Meter, UPS, FedEx, DHL knowledge a plus.
• Experience with international shipping a plus.
• Demonstrate the ability to be flexible and adapt to change in the work environment.
• Strong work ethic; diplomatic; team player and service-oriented; builds strong working relationships.
• Ability to lift up to 50 lbs.
• Attention to detail.