Office Services Associate

About Us

Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions, and professional services firms. We provide integrated operational platforms, automation, and advisory services that enable clients to modernize operating models, reduce cost, and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting, and hospitality and facilities services.

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. This office services position will be a highly visible point of contact to our internal and external guests in the office and will provide a warm and welcoming office experience. The role will uphold clients' values and work closely with the Client Service Manager to ensure the office operates efficiently and with excellence daily while consistently providing the highest level of customer service.

Responsibilities

• Office & Facilities
  • Manage office and facilities operations in partnership with the Regional Office Manager and Office Manager.
  • Coordinate with building management, security, engineering, and vendors.
  • Submit maintenance requests and support overall workplace operations.
• Visitors & Vendors
  • Coordinate visitor access with building security.
  • Greet and direct visitors, notifying appropriate contacts.
  • Monitor building access points as needed.
  • Validate and track approved visitor parking.
• Conference Rooms & Space Reservations
  • Manage conference room and workspace reservations using internal systems.
  • Support scheduling needs and resolve conflicts.
  • Coordinate external building conference room bookings when required.
• Meetings & Catering
  • Place and track all catering orders in line with firm guidelines.
  • Coordinate, confirm, and support catering setup and teardown.
  • Prepare meeting rooms and ensure alignment with meeting organizers.
• Office Access & Security
  • Issue, track, and manage employee and visitor access badges.
  • Coordinate with building security for onboarding, offboarding, and access audits.
• Office Operations
  • Respond promptly to employee requests.
  • Process mail, packages, courier requests, and certified mail.
  • Order business cards and life event items per guidelines.
  • Support event planning and office initiatives.
  • Maintain conference rooms and shared spaces throughout the day.
• Common Areas
  • Ensure cleanliness and readiness of all common areas and conference rooms.
  • Replenish supplies and report issues as needed.

Requirements

• 1-2 years of experience in office services, hospitality, or workplace operations.
• Strong communication and relationship management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office and workplace systems.
• Strong attention to detail and organizational skills.
• Ability to lift or move 40 lbs. or greater.
• Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand, or sit for an extended period of time.

Qualifications

• Client-focused mindset.
• Leadership and accountability.
• Operational efficiency.
• Problem-solving and decision-making.

Pay

The compensation range for this role is up to $24.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience, and qualifications.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) retirement plan.
• Paid Time Off (PTO).